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2020-2025 Global Customer Care BPO Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

ReportID: 413327

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Published Date: 16/03/2021

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No. of Pages:

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Categories: Business & Financial Services

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Formate :


This report elaborates the market size, market characteristics, and market growth of the Customer Care BPO industry, and breaks down according to the type, application, and consumption area of Customer Care BPO. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Customer Care BPO in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Customer Care BPO market covered in Chapter 13:
Comdata
Serco
Sykes Enterprises
NTT DATA
Bernard
TTEC
Teleperformance
Premier BPO
Atento
HKT Teleservices
Infosys
Fusion
Taskus
Alorica
Convergys
Acticall (Sitel)

In Chapter 6, on the basis of types, the Customer Care BPO market from 2015 to 2025 is primarily split into:
BPO Call Centers
Customer Service Centers

In Chapter 7, on the basis of applications, the Customer Care BPO market from 2015 to 2025 covers:
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
Table of Content

1 Customer Care BPO Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 Customer Care BPO Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer

3 Customer Care BPO Market Forces
3.1 Global Customer Care BPO Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 Customer Care BPO Market - By Geography
4.1 Global Customer Care BPO Market Value and Market Share by Regions
4.1.1 Global Customer Care BPO Value ($) by Region (2015-2020)
4.1.2 Global Customer Care BPO Value Market Share by Regions (2015-2020)
4.2 Global Customer Care BPO Market Production and Market Share by Major Countries
4.2.1 Global Customer Care BPO Production by Major Countries (2015-2020)
4.2.2 Global Customer Care BPO Production Market Share by Major Countries (2015-2020)
4.3 Global Customer Care BPO Market Consumption and Market Share by Regions
4.3.1 Global Customer Care BPO Consumption by Regions (2015-2020)
4.3.2 Global Customer Care BPO Consumption Market Share by Regions (2015-2020)

5 Customer Care BPO Market - By Trade Statistics
5.1 Global Customer Care BPO Export and Import
5.2 United States Customer Care BPO Export and Import (2015-2020)
5.3 Europe Customer Care BPO Export and Import (2015-2020)
5.4 China Customer Care BPO Export and Import (2015-2020)
5.5 Japan Customer Care BPO Export and Import (2015-2020)
5.6 India Customer Care BPO Export and Import (2015-2020)
5.7 ...

6 Customer Care BPO Market - By Type
6.1 Global Customer Care BPO Production and Market Share by Types (2015-2020)
6.1.1 Global Customer Care BPO Production by Types (2015-2020)
6.1.2 Global Customer Care BPO Production Market Share by Types (2015-2020)
6.2 Global Customer Care BPO Value and Market Share by Types (2015-2020)
6.2.1 Global Customer Care BPO Value by Types (2015-2020)
6.2.2 Global Customer Care BPO Value Market Share by Types (2015-2020)
6.3 Global Customer Care BPO Production, Price and Growth Rate of BPO Call Centers (2015-2020)
6.4 Global Customer Care BPO Production, Price and Growth Rate of Customer Service Centers (2015-2020)

7 Customer Care BPO Market - By Application
7.1 Global Customer Care BPO Consumption and Market Share by Applications (2015-2020)
7.1.1 Global Customer Care BPO Consumption by Applications (2015-2020)
7.1.2 Global Customer Care BPO Consumption Market Share by Applications (2015-2020)
7.2 Global Customer Care BPO Consumption and Growth Rate of Telecom & IT (2015-2020)
7.3 Global Customer Care BPO Consumption and Growth Rate of BFSI (2015-2020)
7.4 Global Customer Care BPO Consumption and Growth Rate of Healthcare & Life Sciences (2015-2020)
7.5 Global Customer Care BPO Consumption and Growth Rate of Government & Public (2015-2020)
7.6 Global Customer Care BPO Consumption and Growth Rate of Retail & Consumer Goods (2015-2020)
7.7 Global Customer Care BPO Consumption and Growth Rate of Others (2015-2020)

8 North America Customer Care BPO Market
8.1 North America Customer Care BPO Market Size
8.2 United States Customer Care BPO Market Size
8.3 Canada Customer Care BPO Market Size
8.4 Mexico Customer Care BPO Market Size
8.5 The Influence of COVID-19 on North America Market

9 Europe Customer Care BPO Market Analysis
9.1 Europe Customer Care BPO Market Size
9.2 Germany Customer Care BPO Market Size
9.3 United Kingdom Customer Care BPO Market Size
9.4 France Customer Care BPO Market Size
9.5 Italy Customer Care BPO Market Size
9.6 Spain Customer Care BPO Market Size
9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific Customer Care BPO Market Analysis
10.1 Asia-Pacific Customer Care BPO Market Size
10.2 China Customer Care BPO Market Size
10.3 Japan Customer Care BPO Market Size
10.4 South Korea Customer Care BPO Market Size
10.5 Southeast Asia Customer Care BPO Market Size
10.6 India Customer Care BPO Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa Customer Care BPO Market Analysis
11.1 Middle East and Africa Customer Care BPO Market Size
11.2 Saudi Arabia Customer Care BPO Market Size
11.3 UAE Customer Care BPO Market Size
11.4 South Africa Customer Care BPO Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America Customer Care BPO Market Analysis
12.1 South America Customer Care BPO Market Size
12.2 Brazil Customer Care BPO Market Size
12.3 The Influence of COVID-19 on South America Market

13 Company Profiles
13.1 Comdata
13.1.1 Comdata Basic Information
13.1.2 Comdata Product Profiles, Application and Specification
13.1.3 Comdata Customer Care BPO Market Performance (2015-2020)
13.2 Serco
13.2.1 Serco Basic Information
13.2.2 Serco Product Profiles, Application and Specification
13.2.3 Serco Customer Care BPO Market Performance (2015-2020)
13.3 Sykes Enterprises
13.3.1 Sykes Enterprises Basic Information
13.3.2 Sykes Enterprises Product Profiles, Application and Specification
13.3.3 Sykes Enterprises Customer Care BPO Market Performance (2015-2020)
13.4 NTT DATA
13.4.1 NTT DATA Basic Information
13.4.2 NTT DATA Product Profiles, Application and Specification
13.4.3 NTT DATA Customer Care BPO Market Performance (2015-2020)
13.5 Bernard
13.5.1 Bernard Basic Information
13.5.2 Bernard Product Profiles, Application and Specification
13.5.3 Bernard Customer Care BPO Market Performance (2015-2020)
13.6 TTEC
13.6.1 TTEC Basic Information
13.6.2 TTEC Product Profiles, Application and Specification
13.6.3 TTEC Customer Care BPO Market Performance (2015-2020)
13.7 Teleperformance
13.7.1 Teleperformance Basic Information
13.7.2 Teleperformance Product Profiles, Application and Specification
13.7.3 Teleperformance Customer Care BPO Market Performance (2015-2020)
13.8 Premier BPO
13.8.1 Premier BPO Basic Information
13.8.2 Premier BPO Product Profiles, Application and Specification
13.8.3 Premier BPO Customer Care BPO Market Performance (2015-2020)
13.9 Atento
13.9.1 Atento Basic Information
13.9.2 Atento Product Profiles, Application and Specification
13.9.3 Atento Customer Care BPO Market Performance (2015-2020)
13.10 HKT Teleservices
13.10.1 HKT Teleservices Basic Information
13.10.2 HKT Teleservices Product Profiles, Application and Specification
13.10.3 HKT Teleservices Customer Care BPO Market Performance (2015-2020)
13.11 Infosys
13.11.1 Infosys Basic Information
13.11.2 Infosys Product Profiles, Application and Specification
13.11.3 Infosys Customer Care BPO Market Performance (2015-2020)
13.12 Fusion
13.12.1 Fusion Basic Information
13.12.2 Fusion Product Profiles, Application and Specification
13.12.3 Fusion Customer Care BPO Market Performance (2015-2020)
13.13 Taskus
13.13.1 Taskus Basic Information
13.13.2 Taskus Product Profiles, Application and Specification
13.13.3 Taskus Customer Care BPO Market Performance (2015-2020)
13.14 Alorica
13.14.1 Alorica Basic Information
13.14.2 Alorica Product Profiles, Application and Specification
13.14.3 Alorica Customer Care BPO Market Performance (2015-2020)
13.15 Convergys
13.15.1 Convergys Basic Information
13.15.2 Convergys Product Profiles, Application and Specification
13.15.3 Convergys Customer Care BPO Market Performance (2015-2020)
13.16 Acticall (Sitel)
13.16.1 Acticall (Sitel) Basic Information
13.16.2 Acticall (Sitel) Product Profiles, Application and Specification
13.16.3 Acticall (Sitel) Customer Care BPO Market Performance (2015-2020)

14 Market Forecast - By Regions
14.1 North America Customer Care BPO Market Forecast (2020-2025)
14.2 Europe Customer Care BPO Market Forecast (2020-2025)
14.3 Asia-Pacific Customer Care BPO Market Forecast (2020-2025)
14.4 Middle East and Africa Customer Care BPO Market Forecast (2020-2025)
14.5 South America Customer Care BPO Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications
15.1 Global Customer Care BPO Market Forecast by Types (2020-2025)
15.1.1 Global Customer Care BPO Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global Customer Care BPO Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global Customer Care BPO Market Forecast by Applications (2020-2025)

List of Tables and Figures

Figure Customer Care BPO Picture
Table Customer Care BPO Key Market Segments
Figure Study and Forecasting Years
Figure Global Customer Care BPO Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Customer Care BPO Value ($) and Growth Rate (2015-2020)
Table Global Customer Care BPO Value ($) by Countries (2015-2020)
Table Global Customer Care BPO Value Market Share by Regions (2015-2020)
Figure Global Customer Care BPO Value Market Share by Regions in 2019
Figure Global Customer Care BPO Production and Growth Rate (2015-2020)
Table Global Customer Care BPO Production by Major Countries (2015-2020)
Table Global Customer Care BPO Production Market Share by Major Countries (2015-2020)
Figure Global Customer Care BPO Production Market Share by Regions in 2019
Figure Global Customer Care BPO Consumption and Growth Rate (2015-2020)
Table Global Customer Care BPO Consumption by Regions (2015-2020)
Table Global Customer Care BPO Consumption Market Share by Regions (2015-2020)
Figure Global Customer Care BPO Consumption Market Share by Regions in 2019
Table Global Customer Care BPO Export Top 3 Country 2019
Table Global Customer Care BPO Import Top 3 Country 2019
Table United States Customer Care BPO Export and Import (2015-2020)
Table Europe Customer Care BPO Export and Import (2015-2020)
Table China Customer Care BPO Export and Import (2015-2020)
Table Japan Customer Care BPO Export and Import (2015-2020)
Table India Customer Care BPO Export and Import (2015-2020)
Table Global Customer Care BPO Production by Types (2015-2020)
Table Global Customer Care BPO Production Market Share by Types (2015-2020)
Figure Global Customer Care BPO Production Share by Type (2015-2020)
Table Global Customer Care BPO Value by Types (2015-2020)
Table Global Customer Care BPO Value Market Share by Types (2015-2020)
Figure Global Customer Care BPO Value Share by Type (2015-2020)
Figure Global BPO Call Centers Production and Growth Rate (2015-2020)
Figure Global BPO Call Centers Price (2015-2020)
Figure Global Customer Service Centers Production and Growth Rate (2015-2020)
Figure Global Customer Service Centers Price (2015-2020)
Table Global Customer Care BPO Consumption by Applications (2015-2020)
Table Global Customer Care BPO Consumption Market Share by Applications (2015-2020)
Figure Global Customer Care BPO Consumption Share by Application (2015-2020)
Figure Global Telecom & IT Consumption and Growth Rate (2015-2020)
Figure Global BFSI Consumption and Growth Rate (2015-2020)
Figure Global Healthcare & Life Sciences Consumption and Growth Rate (2015-2020)
Figure Global Government & Public Consumption and Growth Rate (2015-2020)
Figure Global Retail & Consumer Goods Consumption and Growth Rate (2015-2020)
Figure Global Others Consumption and Growth Rate (2015-2020)
Figure North America Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Table North America Customer Care BPO Consumption by Countries (2015-2020)
Table North America Customer Care BPO Consumption Market Share by Countries (2015-2020)
Figure North America Customer Care BPO Consumption Market Share by Countries (2015-2020)
Figure United States Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Figure Canada Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Figure Mexico Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Table Europe Customer Care BPO Consumption by Countries (2015-2020)
Table Europe Customer Care BPO Consumption Market Share by Countries (2015-2020)
Figure Europe Customer Care BPO Consumption Market Share by Countries (2015-2020)
Figure Germany Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Figure France Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Figure Italy Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Figure Spain Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Customer Care BPO Consumption by Countries (2015-2020)
Table Asia-Pacific Customer Care BPO Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Customer Care BPO Consumption Market Share by Countries (2015-2020)
Figure China Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Figure Japan Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Figure South Korea Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Figure India Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Customer Care BPO Consumption by Countries (2015-2020)
Table Middle East and Africa Customer Care BPO Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Customer Care BPO Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Figure UAE Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Figure South Africa Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Figure South America Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Table South America Customer Care BPO Consumption by Countries (2015-2020)
Table South America Customer Care BPO Consumption Market Share by Countries (2015-2020)
Figure South America Customer Care BPO Consumption Market Share by Countries (2015-2020)
Figure Brazil Customer Care BPO Market Consumption and Growth Rate (2015-2020)
Table Comdata Company Profile
Table Comdata Production, Value, Price, Gross Margin 2015-2020
Figure Comdata Production and Growth Rate
Figure Comdata Value ($) Market Share 2015-2020
Table Serco Company Profile
Table Serco Production, Value, Price, Gross Margin 2015-2020
Figure Serco Production and Growth Rate
Figure Serco Value ($) Market Share 2015-2020
Table Sykes Enterprises Company Profile
Table Sykes Enterprises Production, Value, Price, Gross Margin 2015-2020
Figure Sykes Enterprises Production and Growth Rate
Figure Sykes Enterprises Value ($) Market Share 2015-2020
Table NTT DATA Company Profile
Table NTT DATA Production, Value, Price, Gross Margin 2015-2020
Figure NTT DATA Production and Growth Rate
Figure NTT DATA Value ($) Market Share 2015-2020
Table Bernard Company Profile
Table Bernard Production, Value, Price, Gross Margin 2015-2020
Figure Bernard Production and Growth Rate
Figure Bernard Value ($) Market Share 2015-2020
Table TTEC Company Profile
Table TTEC Production, Value, Price, Gross Margin 2015-2020
Figure TTEC Production and Growth Rate
Figure TTEC Value ($) Market Share 2015-2020
Table Teleperformance Company Profile
Table Teleperformance Production, Value, Price, Gross Margin 2015-2020
Figure Teleperformance Production and Growth Rate
Figure Teleperformance Value ($) Market Share 2015-2020
Table Premier BPO Company Profile
Table Premier BPO Production, Value, Price, Gross Margin 2015-2020
Figure Premier BPO Production and Growth Rate
Figure Premier BPO Value ($) Market Share 2015-2020
Table Atento Company Profile
Table Atento Production, Value, Price, Gross Margin 2015-2020
Figure Atento Production and Growth Rate
Figure Atento Value ($) Market Share 2015-2020
Table HKT Teleservices Company Profile
Table HKT Teleservices Production, Value, Price, Gross Margin 2015-2020
Figure HKT Teleservices Production and Growth Rate
Figure HKT Teleservices Value ($) Market Share 2015-2020
Table Infosys Company Profile
Table Infosys Production, Value, Price, Gross Margin 2015-2020
Figure Infosys Production and Growth Rate
Figure Infosys Value ($) Market Share 2015-2020
Table Fusion Company Profile
Table Fusion Production, Value, Price, Gross Margin 2015-2020
Figure Fusion Production and Growth Rate
Figure Fusion Value ($) Market Share 2015-2020
Table Taskus Company Profile
Table Taskus Production, Value, Price, Gross Margin 2015-2020
Figure Taskus Production and Growth Rate
Figure Taskus Value ($) Market Share 2015-2020
Table Alorica Company Profile
Table Alorica Production, Value, Price, Gross Margin 2015-2020
Figure Alorica Production and Growth Rate
Figure Alorica Value ($) Market Share 2015-2020
Table Convergys Company Profile
Table Convergys Production, Value, Price, Gross Margin 2015-2020
Figure Convergys Production and Growth Rate
Figure Convergys Value ($) Market Share 2015-2020
Table Acticall (Sitel) Company Profile
Table Acticall (Sitel) Production, Value, Price, Gross Margin 2015-2020
Figure Acticall (Sitel) Production and Growth Rate
Figure Acticall (Sitel) Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Customer Care BPO Market Forecast Production by Types (2020-2025)
Table Global Customer Care BPO Market Forecast Production Share by Types (2020-2025)
Table Global Customer Care BPO Market Forecast Value ($) by Types (2020-2025)
Table Global Customer Care BPO Market Forecast Value Share by Types (2020-2025)
Table Global Customer Care BPO Market Forecast Consumption by Applications (2020-2025)
Table Global Customer Care BPO Market Forecast Consumption Share by Applications (2020-2025)

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2020-2025 Global Customer Care BPO Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)