Customer Relationship Management (CRM) systems help businesses manage their customer and business relationships by providing one central location to gather present and historical information, automate manual business process, and communicate with prospective and current clients in a timely fashion.
This report elaborates the market size, market characteristics, and market growth of the Customer Relationship Management (CRM) System industry, and breaks down according to the type, application, and consumption area of Customer Relationship Management (CRM) System. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Customer Relationship Management (CRM) System in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Customer Relationship Management (CRM) System market covered in Chapter 13:
UserVoice
Microsoft Dynamics
Zoho
NetSuite
Salesforce
Insightly
Nimble
IBM
Oracle Siebel
SAP
Workbooks

In Chapter 6, on the basis of types, the Customer Relationship Management (CRM) System market from 2015 to 2025 is primarily split into:
Strategic CRM
Operational CRM
Analytical CRM
Collaborative CRM
Other

In Chapter 7, on the basis of applications, the Customer Relationship Management (CRM) System market from 2015 to 2025 covers:
Small Business
Enterprise Business (for Large Enterprises)

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025

Table of Content

1 Customer Relationship Management (CRM) System Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 Customer Relationship Management (CRM) System Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer

3 Customer Relationship Management (CRM) System Market Forces
3.1 Global Customer Relationship Management (CRM) System Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 Customer Relationship Management (CRM) System Market - By Geography
4.1 Global Customer Relationship Management (CRM) System Market Value and Market Share by Regions
4.1.1 Global Customer Relationship Management (CRM) System Value ($) by Region (2015-2020)
4.1.2 Global Customer Relationship Management (CRM) System Value Market Share by Regions (2015-2020)
4.2 Global Customer Relationship Management (CRM) System Market Production and Market Share by Major Countries
4.2.1 Global Customer Relationship Management (CRM) System Production by Major Countries (2015-2020)
4.2.2 Global Customer Relationship Management (CRM) System Production Market Share by Major Countries (2015-2020)
4.3 Global Customer Relationship Management (CRM) System Market Consumption and Market Share by Regions
4.3.1 Global Customer Relationship Management (CRM) System Consumption by Regions (2015-2020)
4.3.2 Global Customer Relationship Management (CRM) System Consumption Market Share by Regions (2015-2020)

5 Customer Relationship Management (CRM) System Market - By Trade Statistics
5.1 Global Customer Relationship Management (CRM) System Export and Import
5.2 United States Customer Relationship Management (CRM) System Export and Import (2015-2020)
5.3 Europe Customer Relationship Management (CRM) System Export and Import (2015-2020)
5.4 China Customer Relationship Management (CRM) System Export and Import (2015-2020)
5.5 Japan Customer Relationship Management (CRM) System Export and Import (2015-2020)
5.6 India Customer Relationship Management (CRM) System Export and Import (2015-2020)
5.7 ...

6 Customer Relationship Management (CRM) System Market - By Type
6.1 Global Customer Relationship Management (CRM) System Production and Market Share by Types (2015-2020)
6.1.1 Global Customer Relationship Management (CRM) System Production by Types (2015-2020)
6.1.2 Global Customer Relationship Management (CRM) System Production Market Share by Types (2015-2020)
6.2 Global Customer Relationship Management (CRM) System Value and Market Share by Types (2015-2020)
6.2.1 Global Customer Relationship Management (CRM) System Value by Types (2015-2020)
6.2.2 Global Customer Relationship Management (CRM) System Value Market Share by Types (2015-2020)
6.3 Global Customer Relationship Management (CRM) System Production, Price and Growth Rate of Strategic CRM (2015-2020)
6.4 Global Customer Relationship Management (CRM) System Production, Price and Growth Rate of Operational CRM (2015-2020)
6.5 Global Customer Relationship Management (CRM) System Production, Price and Growth Rate of Analytical CRM (2015-2020)
6.6 Global Customer Relationship Management (CRM) System Production, Price and Growth Rate of Collaborative CRM (2015-2020)
6.7 Global Customer Relationship Management (CRM) System Production, Price and Growth Rate of Other (2015-2020)

7 Customer Relationship Management (CRM) System Market - By Application
7.1 Global Customer Relationship Management (CRM) System Consumption and Market Share by Applications (2015-2020)
7.1.1 Global Customer Relationship Management (CRM) System Consumption by Applications (2015-2020)
7.1.2 Global Customer Relationship Management (CRM) System Consumption Market Share by Applications (2015-2020)
7.2 Global Customer Relationship Management (CRM) System Consumption and Growth Rate of Small Business (2015-2020)
7.3 Global Customer Relationship Management (CRM) System Consumption and Growth Rate of Enterprise Business (for Large Enterprises) (2015-2020)

8 North America Customer Relationship Management (CRM) System Market
8.1 North America Customer Relationship Management (CRM) System Market Size
8.2 United States Customer Relationship Management (CRM) System Market Size
8.3 Canada Customer Relationship Management (CRM) System Market Size
8.4 Mexico Customer Relationship Management (CRM) System Market Size
8.5 The Influence of COVID-19 on North America Market

9 Europe Customer Relationship Management (CRM) System Market Analysis
9.1 Europe Customer Relationship Management (CRM) System Market Size
9.2 Germany Customer Relationship Management (CRM) System Market Size
9.3 United Kingdom Customer Relationship Management (CRM) System Market Size
9.4 France Customer Relationship Management (CRM) System Market Size
9.5 Italy Customer Relationship Management (CRM) System Market Size
9.6 Spain Customer Relationship Management (CRM) System Market Size
9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific Customer Relationship Management (CRM) System Market Analysis
10.1 Asia-Pacific Customer Relationship Management (CRM) System Market Size
10.2 China Customer Relationship Management (CRM) System Market Size
10.3 Japan Customer Relationship Management (CRM) System Market Size
10.4 South Korea Customer Relationship Management (CRM) System Market Size
10.5 Southeast Asia Customer Relationship Management (CRM) System Market Size
10.6 India Customer Relationship Management (CRM) System Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa Customer Relationship Management (CRM) System Market Analysis
11.1 Middle East and Africa Customer Relationship Management (CRM) System Market Size
11.2 Saudi Arabia Customer Relationship Management (CRM) System Market Size
11.3 UAE Customer Relationship Management (CRM) System Market Size
11.4 South Africa Customer Relationship Management (CRM) System Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America Customer Relationship Management (CRM) System Market Analysis
12.1 South America Customer Relationship Management (CRM) System Market Size
12.2 Brazil Customer Relationship Management (CRM) System Market Size
12.3 The Influence of COVID-19 on South America Market

13 Company Profiles
13.1 UserVoice
13.1.1 UserVoice Basic Information
13.1.2 UserVoice Product Profiles, Application and Specification
13.1.3 UserVoice Customer Relationship Management (CRM) System Market Performance (2015-2020)
13.2 Microsoft Dynamics
13.2.1 Microsoft Dynamics Basic Information
13.2.2 Microsoft Dynamics Product Profiles, Application and Specification
13.2.3 Microsoft Dynamics Customer Relationship Management (CRM) System Market Performance (2015-2020)
13.3 Zoho
13.3.1 Zoho Basic Information
13.3.2 Zoho Product Profiles, Application and Specification
13.3.3 Zoho Customer Relationship Management (CRM) System Market Performance (2015-2020)
13.4 NetSuite
13.4.1 NetSuite Basic Information
13.4.2 NetSuite Product Profiles, Application and Specification
13.4.3 NetSuite Customer Relationship Management (CRM) System Market Performance (2015-2020)
13.5 Salesforce
13.5.1 Salesforce Basic Information
13.5.2 Salesforce Product Profiles, Application and Specification
13.5.3 Salesforce Customer Relationship Management (CRM) System Market Performance (2015-2020)
13.6 Insightly
13.6.1 Insightly Basic Information
13.6.2 Insightly Product Profiles, Application and Specification
13.6.3 Insightly Customer Relationship Management (CRM) System Market Performance (2015-2020)
13.7 Nimble
13.7.1 Nimble Basic Information
13.7.2 Nimble Product Profiles, Application and Specification
13.7.3 Nimble Customer Relationship Management (CRM) System Market Performance (2015-2020)
13.8 IBM
13.8.1 IBM Basic Information
13.8.2 IBM Product Profiles, Application and Specification
13.8.3 IBM Customer Relationship Management (CRM) System Market Performance (2015-2020)
13.9 Oracle Siebel
13.9.1 Oracle Siebel Basic Information
13.9.2 Oracle Siebel Product Profiles, Application and Specification
13.9.3 Oracle Siebel Customer Relationship Management (CRM) System Market Performance (2015-2020)
13.10 SAP
13.10.1 SAP Basic Information
13.10.2 SAP Product Profiles, Application and Specification
13.10.3 SAP Customer Relationship Management (CRM) System Market Performance (2015-2020)
13.11 Workbooks
13.11.1 Workbooks Basic Information
13.11.2 Workbooks Product Profiles, Application and Specification
13.11.3 Workbooks Customer Relationship Management (CRM) System Market Performance (2015-2020)

14 Market Forecast - By Regions
14.1 North America Customer Relationship Management (CRM) System Market Forecast (2020-2025)
14.2 Europe Customer Relationship Management (CRM) System Market Forecast (2020-2025)
14.3 Asia-Pacific Customer Relationship Management (CRM) System Market Forecast (2020-2025)
14.4 Middle East and Africa Customer Relationship Management (CRM) System Market Forecast (2020-2025)
14.5 South America Customer Relationship Management (CRM) System Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications
15.1 Global Customer Relationship Management (CRM) System Market Forecast by Types (2020-2025)
15.1.1 Global Customer Relationship Management (CRM) System Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global Customer Relationship Management (CRM) System Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global Customer Relationship Management (CRM) System Market Forecast by Applications (2020-2025)

List of Tables and Figures

Figure Customer Relationship Management (CRM) System Picture
Table Customer Relationship Management (CRM) System Key Market Segments
Figure Study and Forecasting Years
Figure Global Customer Relationship Management (CRM) System Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Customer Relationship Management (CRM) System Value ($) and Growth Rate (2015-2020)
Table Global Customer Relationship Management (CRM) System Value ($) by Countries (2015-2020)
Table Global Customer Relationship Management (CRM) System Value Market Share by Regions (2015-2020)
Figure Global Customer Relationship Management (CRM) System Value Market Share by Regions in 2019
Figure Global Customer Relationship Management (CRM) System Production and Growth Rate (2015-2020)
Table Global Customer Relationship Management (CRM) System Production by Major Countries (2015-2020)
Table Global Customer Relationship Management (CRM) System Production Market Share by Major Countries (2015-2020)
Figure Global Customer Relationship Management (CRM) System Production Market Share by Regions in 2019
Figure Global Customer Relationship Management (CRM) System Consumption and Growth Rate (2015-2020)
Table Global Customer Relationship Management (CRM) System Consumption by Regions (2015-2020)
Table Global Customer Relationship Management (CRM) System Consumption Market Share by Regions (2015-2020)
Figure Global Customer Relationship Management (CRM) System Consumption Market Share by Regions in 2019
Table Global Customer Relationship Management (CRM) System Export Top 3 Country 2019
Table Global Customer Relationship Management (CRM) System Import Top 3 Country 2019
Table United States Customer Relationship Management (CRM) System Export and Import (2015-2020)
Table Europe Customer Relationship Management (CRM) System Export and Import (2015-2020)
Table China Customer Relationship Management (CRM) System Export and Import (2015-2020)
Table Japan Customer Relationship Management (CRM) System Export and Import (2015-2020)
Table India Customer Relationship Management (CRM) System Export and Import (2015-2020)
Table Global Customer Relationship Management (CRM) System Production by Types (2015-2020)
Table Global Customer Relationship Management (CRM) System Production Market Share by Types (2015-2020)
Figure Global Customer Relationship Management (CRM) System Production Share by Type (2015-2020)
Table Global Customer Relationship Management (CRM) System Value by Types (2015-2020)
Table Global Customer Relationship Management (CRM) System Value Market Share by Types (2015-2020)
Figure Global Customer Relationship Management (CRM) System Value Share by Type (2015-2020)
Figure Global Strategic CRM Production and Growth Rate (2015-2020)
Figure Global Strategic CRM Price (2015-2020)
Figure Global Operational CRM Production and Growth Rate (2015-2020)
Figure Global Operational CRM Price (2015-2020)
Figure Global Analytical CRM Production and Growth Rate (2015-2020)
Figure Global Analytical CRM Price (2015-2020)
Figure Global Collaborative CRM Production and Growth Rate (2015-2020)
Figure Global Collaborative CRM Price (2015-2020)
Figure Global Other Production and Growth Rate (2015-2020)
Figure Global Other Price (2015-2020)
Table Global Customer Relationship Management (CRM) System Consumption by Applications (2015-2020)
Table Global Customer Relationship Management (CRM) System Consumption Market Share by Applications (2015-2020)
Figure Global Customer Relationship Management (CRM) System Consumption Share by Application (2015-2020)
Figure Global Small Business Consumption and Growth Rate (2015-2020)
Figure Global Enterprise Business (for Large Enterprises) Consumption and Growth Rate (2015-2020)
Figure North America Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Table North America Customer Relationship Management (CRM) System Consumption by Countries (2015-2020)
Table North America Customer Relationship Management (CRM) System Consumption Market Share by Countries (2015-2020)
Figure North America Customer Relationship Management (CRM) System Consumption Market Share by Countries (2015-2020)
Figure United States Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Figure Canada Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Figure Mexico Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Table Europe Customer Relationship Management (CRM) System Consumption by Countries (2015-2020)
Table Europe Customer Relationship Management (CRM) System Consumption Market Share by Countries (2015-2020)
Figure Europe Customer Relationship Management (CRM) System Consumption Market Share by Countries (2015-2020)
Figure Germany Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Figure France Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Figure Italy Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Figure Spain Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Customer Relationship Management (CRM) System Consumption by Countries (2015-2020)
Table Asia-Pacific Customer Relationship Management (CRM) System Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Customer Relationship Management (CRM) System Consumption Market Share by Countries (2015-2020)
Figure China Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Figure Japan Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Figure South Korea Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Figure India Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Customer Relationship Management (CRM) System Consumption by Countries (2015-2020)
Table Middle East and Africa Customer Relationship Management (CRM) System Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Customer Relationship Management (CRM) System Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Figure UAE Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Figure South Africa Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Figure South America Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Table South America Customer Relationship Management (CRM) System Consumption by Countries (2015-2020)
Table South America Customer Relationship Management (CRM) System Consumption Market Share by Countries (2015-2020)
Figure South America Customer Relationship Management (CRM) System Consumption Market Share by Countries (2015-2020)
Figure Brazil Customer Relationship Management (CRM) System Market Consumption and Growth Rate (2015-2020)
Table UserVoice Company Profile
Table UserVoice Production, Value, Price, Gross Margin 2015-2020
Figure UserVoice Production and Growth Rate
Figure UserVoice Value ($) Market Share 2015-2020
Table Microsoft Dynamics Company Profile
Table Microsoft Dynamics Production, Value, Price, Gross Margin 2015-2020
Figure Microsoft Dynamics Production and Growth Rate
Figure Microsoft Dynamics Value ($) Market Share 2015-2020
Table Zoho Company Profile
Table Zoho Production, Value, Price, Gross Margin 2015-2020
Figure Zoho Production and Growth Rate
Figure Zoho Value ($) Market Share 2015-2020
Table NetSuite Company Profile
Table NetSuite Production, Value, Price, Gross Margin 2015-2020
Figure NetSuite Production and Growth Rate
Figure NetSuite Value ($) Market Share 2015-2020
Table Salesforce Company Profile
Table Salesforce Production, Value, Price, Gross Margin 2015-2020
Figure Salesforce Production and Growth Rate
Figure Salesforce Value ($) Market Share 2015-2020
Table Insightly Company Profile
Table Insightly Production, Value, Price, Gross Margin 2015-2020
Figure Insightly Production and Growth Rate
Figure Insightly Value ($) Market Share 2015-2020
Table Nimble Company Profile
Table Nimble Production, Value, Price, Gross Margin 2015-2020
Figure Nimble Production and Growth Rate
Figure Nimble Value ($) Market Share 2015-2020
Table IBM Company Profile
Table IBM Production, Value, Price, Gross Margin 2015-2020
Figure IBM Production and Growth Rate
Figure IBM Value ($) Market Share 2015-2020
Table Oracle Siebel Company Profile
Table Oracle Siebel Production, Value, Price, Gross Margin 2015-2020
Figure Oracle Siebel Production and Growth Rate
Figure Oracle Siebel Value ($) Market Share 2015-2020
Table SAP Company Profile
Table SAP Production, Value, Price, Gross Margin 2015-2020
Figure SAP Production and Growth Rate
Figure SAP Value ($) Market Share 2015-2020
Table Workbooks Company Profile
Table Workbooks Production, Value, Price, Gross Margin 2015-2020
Figure Workbooks Production and Growth Rate
Figure Workbooks Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Customer Relationship Management (CRM) System Market Forecast Production by Types (2020-2025)
Table Global Customer Relationship Management (CRM) System Market Forecast Production Share by Types (2020-2025)
Table Global Customer Relationship Management (CRM) System Market Forecast Value ($) by Types (2020-2025)
Table Global Customer Relationship Management (CRM) System Market Forecast Value Share by Types (2020-2025)
Table Global Customer Relationship Management (CRM) System Market Forecast Consumption by Applications (2020-2025)
Table Global Customer Relationship Management (CRM) System Market Forecast Consumption Share by Applications (2020-2025)