This report elaborates the market size, market characteristics, and market growth of the Backoffice Workforce Management industry, and breaks down according to the type, application, and consumption area of Backoffice Workforce Management. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Backoffice Workforce Management in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Backoffice Workforce Management market covered in Chapter 13:
Teleopti
Aspect Software
NICE
Monet Software
Calabrio
Genesys
Cicero Inc.
TrackTik
ActoiveOps Limited
Intradiem
Verint System Inc.

In Chapter 6, on the basis of types, the Backoffice Workforce Management market from 2015 to 2025 is primarily split into:
Operation Visualizer
Performance Management
Back-Office Optimization
Robotic Process Automation
Desktop & Process Analytics
Others

In Chapter 7, on the basis of applications, the Backoffice Workforce Management market from 2015 to 2025 covers:
IT & Telecommunication
BFSI
Retail & E-commerce
Transportation
Government
Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025

Table of Content

1 Backoffice Workforce Management Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 Backoffice Workforce Management Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer

3 Backoffice Workforce Management Market Forces
3.1 Global Backoffice Workforce Management Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 Backoffice Workforce Management Market - By Geography
4.1 Global Backoffice Workforce Management Market Value and Market Share by Regions
4.1.1 Global Backoffice Workforce Management Value ($) by Region (2015-2020)
4.1.2 Global Backoffice Workforce Management Value Market Share by Regions (2015-2020)
4.2 Global Backoffice Workforce Management Market Production and Market Share by Major Countries
4.2.1 Global Backoffice Workforce Management Production by Major Countries (2015-2020)
4.2.2 Global Backoffice Workforce Management Production Market Share by Major Countries (2015-2020)
4.3 Global Backoffice Workforce Management Market Consumption and Market Share by Regions
4.3.1 Global Backoffice Workforce Management Consumption by Regions (2015-2020)
4.3.2 Global Backoffice Workforce Management Consumption Market Share by Regions (2015-2020)

5 Backoffice Workforce Management Market - By Trade Statistics
5.1 Global Backoffice Workforce Management Export and Import
5.2 United States Backoffice Workforce Management Export and Import (2015-2020)
5.3 Europe Backoffice Workforce Management Export and Import (2015-2020)
5.4 China Backoffice Workforce Management Export and Import (2015-2020)
5.5 Japan Backoffice Workforce Management Export and Import (2015-2020)
5.6 India Backoffice Workforce Management Export and Import (2015-2020)
5.7 ...

6 Backoffice Workforce Management Market - By Type
6.1 Global Backoffice Workforce Management Production and Market Share by Types (2015-2020)
6.1.1 Global Backoffice Workforce Management Production by Types (2015-2020)
6.1.2 Global Backoffice Workforce Management Production Market Share by Types (2015-2020)
6.2 Global Backoffice Workforce Management Value and Market Share by Types (2015-2020)
6.2.1 Global Backoffice Workforce Management Value by Types (2015-2020)
6.2.2 Global Backoffice Workforce Management Value Market Share by Types (2015-2020)
6.3 Global Backoffice Workforce Management Production, Price and Growth Rate of Operation Visualizer (2015-2020)
6.4 Global Backoffice Workforce Management Production, Price and Growth Rate of Performance Management (2015-2020)
6.5 Global Backoffice Workforce Management Production, Price and Growth Rate of Back-Office Optimization (2015-2020)
6.6 Global Backoffice Workforce Management Production, Price and Growth Rate of Robotic Process Automation (2015-2020)
6.7 Global Backoffice Workforce Management Production, Price and Growth Rate of Desktop & Process Analytics (2015-2020)
6.8 Global Backoffice Workforce Management Production, Price and Growth Rate of Others (2015-2020)

7 Backoffice Workforce Management Market - By Application
7.1 Global Backoffice Workforce Management Consumption and Market Share by Applications (2015-2020)
7.1.1 Global Backoffice Workforce Management Consumption by Applications (2015-2020)
7.1.2 Global Backoffice Workforce Management Consumption Market Share by Applications (2015-2020)
7.2 Global Backoffice Workforce Management Consumption and Growth Rate of IT & Telecommunication (2015-2020)
7.3 Global Backoffice Workforce Management Consumption and Growth Rate of BFSI (2015-2020)
7.4 Global Backoffice Workforce Management Consumption and Growth Rate of Retail & E-commerce (2015-2020)
7.5 Global Backoffice Workforce Management Consumption and Growth Rate of Transportation (2015-2020)
7.6 Global Backoffice Workforce Management Consumption and Growth Rate of Government (2015-2020)
7.7 Global Backoffice Workforce Management Consumption and Growth Rate of Others (2015-2020)

8 North America Backoffice Workforce Management Market
8.1 North America Backoffice Workforce Management Market Size
8.2 United States Backoffice Workforce Management Market Size
8.3 Canada Backoffice Workforce Management Market Size
8.4 Mexico Backoffice Workforce Management Market Size
8.5 The Influence of COVID-19 on North America Market

9 Europe Backoffice Workforce Management Market Analysis
9.1 Europe Backoffice Workforce Management Market Size
9.2 Germany Backoffice Workforce Management Market Size
9.3 United Kingdom Backoffice Workforce Management Market Size
9.4 France Backoffice Workforce Management Market Size
9.5 Italy Backoffice Workforce Management Market Size
9.6 Spain Backoffice Workforce Management Market Size
9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific Backoffice Workforce Management Market Analysis
10.1 Asia-Pacific Backoffice Workforce Management Market Size
10.2 China Backoffice Workforce Management Market Size
10.3 Japan Backoffice Workforce Management Market Size
10.4 South Korea Backoffice Workforce Management Market Size
10.5 Southeast Asia Backoffice Workforce Management Market Size
10.6 India Backoffice Workforce Management Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa Backoffice Workforce Management Market Analysis
11.1 Middle East and Africa Backoffice Workforce Management Market Size
11.2 Saudi Arabia Backoffice Workforce Management Market Size
11.3 UAE Backoffice Workforce Management Market Size
11.4 South Africa Backoffice Workforce Management Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America Backoffice Workforce Management Market Analysis
12.1 South America Backoffice Workforce Management Market Size
12.2 Brazil Backoffice Workforce Management Market Size
12.3 The Influence of COVID-19 on South America Market

13 Company Profiles
13.1 Teleopti
13.1.1 Teleopti Basic Information
13.1.2 Teleopti Product Profiles, Application and Specification
13.1.3 Teleopti Backoffice Workforce Management Market Performance (2015-2020)
13.2 Aspect Software
13.2.1 Aspect Software Basic Information
13.2.2 Aspect Software Product Profiles, Application and Specification
13.2.3 Aspect Software Backoffice Workforce Management Market Performance (2015-2020)
13.3 NICE
13.3.1 NICE Basic Information
13.3.2 NICE Product Profiles, Application and Specification
13.3.3 NICE Backoffice Workforce Management Market Performance (2015-2020)
13.4 Monet Software
13.4.1 Monet Software Basic Information
13.4.2 Monet Software Product Profiles, Application and Specification
13.4.3 Monet Software Backoffice Workforce Management Market Performance (2015-2020)
13.5 Calabrio
13.5.1 Calabrio Basic Information
13.5.2 Calabrio Product Profiles, Application and Specification
13.5.3 Calabrio Backoffice Workforce Management Market Performance (2015-2020)
13.6 Genesys
13.6.1 Genesys Basic Information
13.6.2 Genesys Product Profiles, Application and Specification
13.6.3 Genesys Backoffice Workforce Management Market Performance (2015-2020)
13.7 Cicero Inc.
13.7.1 Cicero Inc. Basic Information
13.7.2 Cicero Inc. Product Profiles, Application and Specification
13.7.3 Cicero Inc. Backoffice Workforce Management Market Performance (2015-2020)
13.8 TrackTik
13.8.1 TrackTik Basic Information
13.8.2 TrackTik Product Profiles, Application and Specification
13.8.3 TrackTik Backoffice Workforce Management Market Performance (2015-2020)
13.9 ActoiveOps Limited
13.9.1 ActoiveOps Limited Basic Information
13.9.2 ActoiveOps Limited Product Profiles, Application and Specification
13.9.3 ActoiveOps Limited Backoffice Workforce Management Market Performance (2015-2020)
13.10 Intradiem
13.10.1 Intradiem Basic Information
13.10.2 Intradiem Product Profiles, Application and Specification
13.10.3 Intradiem Backoffice Workforce Management Market Performance (2015-2020)
13.11 Verint System Inc.
13.11.1 Verint System Inc. Basic Information
13.11.2 Verint System Inc. Product Profiles, Application and Specification
13.11.3 Verint System Inc. Backoffice Workforce Management Market Performance (2015-2020)

14 Market Forecast - By Regions
14.1 North America Backoffice Workforce Management Market Forecast (2020-2025)
14.2 Europe Backoffice Workforce Management Market Forecast (2020-2025)
14.3 Asia-Pacific Backoffice Workforce Management Market Forecast (2020-2025)
14.4 Middle East and Africa Backoffice Workforce Management Market Forecast (2020-2025)
14.5 South America Backoffice Workforce Management Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications
15.1 Global Backoffice Workforce Management Market Forecast by Types (2020-2025)
15.1.1 Global Backoffice Workforce Management Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global Backoffice Workforce Management Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global Backoffice Workforce Management Market Forecast by Applications (2020-2025)

List of Tables and Figures

Figure Backoffice Workforce Management Picture
Table Backoffice Workforce Management Key Market Segments
Figure Study and Forecasting Years
Figure Global Backoffice Workforce Management Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Backoffice Workforce Management Value ($) and Growth Rate (2015-2020)
Table Global Backoffice Workforce Management Value ($) by Countries (2015-2020)
Table Global Backoffice Workforce Management Value Market Share by Regions (2015-2020)
Figure Global Backoffice Workforce Management Value Market Share by Regions in 2019
Figure Global Backoffice Workforce Management Production and Growth Rate (2015-2020)
Table Global Backoffice Workforce Management Production by Major Countries (2015-2020)
Table Global Backoffice Workforce Management Production Market Share by Major Countries (2015-2020)
Figure Global Backoffice Workforce Management Production Market Share by Regions in 2019
Figure Global Backoffice Workforce Management Consumption and Growth Rate (2015-2020)
Table Global Backoffice Workforce Management Consumption by Regions (2015-2020)
Table Global Backoffice Workforce Management Consumption Market Share by Regions (2015-2020)
Figure Global Backoffice Workforce Management Consumption Market Share by Regions in 2019
Table Global Backoffice Workforce Management Export Top 3 Country 2019
Table Global Backoffice Workforce Management Import Top 3 Country 2019
Table United States Backoffice Workforce Management Export and Import (2015-2020)
Table Europe Backoffice Workforce Management Export and Import (2015-2020)
Table China Backoffice Workforce Management Export and Import (2015-2020)
Table Japan Backoffice Workforce Management Export and Import (2015-2020)
Table India Backoffice Workforce Management Export and Import (2015-2020)
Table Global Backoffice Workforce Management Production by Types (2015-2020)
Table Global Backoffice Workforce Management Production Market Share by Types (2015-2020)
Figure Global Backoffice Workforce Management Production Share by Type (2015-2020)
Table Global Backoffice Workforce Management Value by Types (2015-2020)
Table Global Backoffice Workforce Management Value Market Share by Types (2015-2020)
Figure Global Backoffice Workforce Management Value Share by Type (2015-2020)
Figure Global Operation Visualizer Production and Growth Rate (2015-2020)
Figure Global Operation Visualizer Price (2015-2020)
Figure Global Performance Management Production and Growth Rate (2015-2020)
Figure Global Performance Management Price (2015-2020)
Figure Global Back-Office Optimization Production and Growth Rate (2015-2020)
Figure Global Back-Office Optimization Price (2015-2020)
Figure Global Robotic Process Automation Production and Growth Rate (2015-2020)
Figure Global Robotic Process Automation Price (2015-2020)
Figure Global Desktop & Process Analytics Production and Growth Rate (2015-2020)
Figure Global Desktop & Process Analytics Price (2015-2020)
Figure Global Others Production and Growth Rate (2015-2020)
Figure Global Others Price (2015-2020)
Table Global Backoffice Workforce Management Consumption by Applications (2015-2020)
Table Global Backoffice Workforce Management Consumption Market Share by Applications (2015-2020)
Figure Global Backoffice Workforce Management Consumption Share by Application (2015-2020)
Figure Global IT & Telecommunication Consumption and Growth Rate (2015-2020)
Figure Global BFSI Consumption and Growth Rate (2015-2020)
Figure Global Retail & E-commerce Consumption and Growth Rate (2015-2020)
Figure Global Transportation Consumption and Growth Rate (2015-2020)
Figure Global Government Consumption and Growth Rate (2015-2020)
Figure Global Others Consumption and Growth Rate (2015-2020)
Figure North America Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Table North America Backoffice Workforce Management Consumption by Countries (2015-2020)
Table North America Backoffice Workforce Management Consumption Market Share by Countries (2015-2020)
Figure North America Backoffice Workforce Management Consumption Market Share by Countries (2015-2020)
Figure United States Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Figure Canada Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Figure Mexico Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Table Europe Backoffice Workforce Management Consumption by Countries (2015-2020)
Table Europe Backoffice Workforce Management Consumption Market Share by Countries (2015-2020)
Figure Europe Backoffice Workforce Management Consumption Market Share by Countries (2015-2020)
Figure Germany Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Figure France Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Figure Italy Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Figure Spain Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Backoffice Workforce Management Consumption by Countries (2015-2020)
Table Asia-Pacific Backoffice Workforce Management Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Backoffice Workforce Management Consumption Market Share by Countries (2015-2020)
Figure China Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Figure Japan Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Figure South Korea Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Figure India Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Backoffice Workforce Management Consumption by Countries (2015-2020)
Table Middle East and Africa Backoffice Workforce Management Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Backoffice Workforce Management Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Figure UAE Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Figure South Africa Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Figure South America Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Table South America Backoffice Workforce Management Consumption by Countries (2015-2020)
Table South America Backoffice Workforce Management Consumption Market Share by Countries (2015-2020)
Figure South America Backoffice Workforce Management Consumption Market Share by Countries (2015-2020)
Figure Brazil Backoffice Workforce Management Market Consumption and Growth Rate (2015-2020)
Table Teleopti Company Profile
Table Teleopti Production, Value, Price, Gross Margin 2015-2020
Figure Teleopti Production and Growth Rate
Figure Teleopti Value ($) Market Share 2015-2020
Table Aspect Software Company Profile
Table Aspect Software Production, Value, Price, Gross Margin 2015-2020
Figure Aspect Software Production and Growth Rate
Figure Aspect Software Value ($) Market Share 2015-2020
Table NICE Company Profile
Table NICE Production, Value, Price, Gross Margin 2015-2020
Figure NICE Production and Growth Rate
Figure NICE Value ($) Market Share 2015-2020
Table Monet Software Company Profile
Table Monet Software Production, Value, Price, Gross Margin 2015-2020
Figure Monet Software Production and Growth Rate
Figure Monet Software Value ($) Market Share 2015-2020
Table Calabrio Company Profile
Table Calabrio Production, Value, Price, Gross Margin 2015-2020
Figure Calabrio Production and Growth Rate
Figure Calabrio Value ($) Market Share 2015-2020
Table Genesys Company Profile
Table Genesys Production, Value, Price, Gross Margin 2015-2020
Figure Genesys Production and Growth Rate
Figure Genesys Value ($) Market Share 2015-2020
Table Cicero Inc. Company Profile
Table Cicero Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Cicero Inc. Production and Growth Rate
Figure Cicero Inc. Value ($) Market Share 2015-2020
Table TrackTik Company Profile
Table TrackTik Production, Value, Price, Gross Margin 2015-2020
Figure TrackTik Production and Growth Rate
Figure TrackTik Value ($) Market Share 2015-2020
Table ActoiveOps Limited Company Profile
Table ActoiveOps Limited Production, Value, Price, Gross Margin 2015-2020
Figure ActoiveOps Limited Production and Growth Rate
Figure ActoiveOps Limited Value ($) Market Share 2015-2020
Table Intradiem Company Profile
Table Intradiem Production, Value, Price, Gross Margin 2015-2020
Figure Intradiem Production and Growth Rate
Figure Intradiem Value ($) Market Share 2015-2020
Table Verint System Inc. Company Profile
Table Verint System Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Verint System Inc. Production and Growth Rate
Figure Verint System Inc. Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Backoffice Workforce Management Market Forecast Production by Types (2020-2025)
Table Global Backoffice Workforce Management Market Forecast Production Share by Types (2020-2025)
Table Global Backoffice Workforce Management Market Forecast Value ($) by Types (2020-2025)
Table Global Backoffice Workforce Management Market Forecast Value Share by Types (2020-2025)
Table Global Backoffice Workforce Management Market Forecast Consumption by Applications (2020-2025)
Table Global Backoffice Workforce Management Market Forecast Consumption Share by Applications (2020-2025)