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2021-2027 Global CRM Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

ReportID: 516826

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Published Date: 13/07/2021

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No. of Pages: 125

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Categories: Business & Financial Services

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Formate :


This report elaborates the market size, market characteristics, and market growth of the CRM industry, and breaks down according to the type, application, and consumption area of CRM. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for CRM in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global CRM market covered in Chapter 13:
SugarCRM
Salesforce
SAP
Maximizer
Act
Sage
Apptivo
Salesboom
Microsoft Dynamics
Zoho
Hubspot
Pipedrive
Infusionsoft
Oracle

In Chapter 6, on the basis of types, the CRM market from 2015 to 2025 is primarily split into:
Strategic CRM
Operational CRM
Analytical CRM
Collaborative CRM
Others

In Chapter 7, on the basis of applications, the CRM market from 2015 to 2025 covers:
Small Business
Medium Business

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
Table of Content

1 CRM Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 CRM Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer

3 CRM Market Forces
3.1 Global CRM Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 CRM Market - By Geography
4.1 Global CRM Market Value and Market Share by Regions
4.1.1 Global CRM Value ($) by Region (2015-2020)
4.1.2 Global CRM Value Market Share by Regions (2015-2020)
4.2 Global CRM Market Production and Market Share by Major Countries
4.2.1 Global CRM Production by Major Countries (2015-2020)
4.2.2 Global CRM Production Market Share by Major Countries (2015-2020)
4.3 Global CRM Market Consumption and Market Share by Regions
4.3.1 Global CRM Consumption by Regions (2015-2020)
4.3.2 Global CRM Consumption Market Share by Regions (2015-2020)

5 CRM Market - By Trade Statistics
5.1 Global CRM Export and Import
5.2 United States CRM Export and Import (2015-2020)
5.3 Europe CRM Export and Import (2015-2020)
5.4 China CRM Export and Import (2015-2020)
5.5 Japan CRM Export and Import (2015-2020)
5.6 India CRM Export and Import (2015-2020)
5.7 ...

6 CRM Market - By Type
6.1 Global CRM Production and Market Share by Types (2015-2020)
6.1.1 Global CRM Production by Types (2015-2020)
6.1.2 Global CRM Production Market Share by Types (2015-2020)
6.2 Global CRM Value and Market Share by Types (2015-2020)
6.2.1 Global CRM Value by Types (2015-2020)
6.2.2 Global CRM Value Market Share by Types (2015-2020)
6.3 Global CRM Production, Price and Growth Rate of Strategic CRM (2015-2020)
6.4 Global CRM Production, Price and Growth Rate of Operational CRM (2015-2020)
6.5 Global CRM Production, Price and Growth Rate of Analytical CRM (2015-2020)
6.6 Global CRM Production, Price and Growth Rate of Collaborative CRM (2015-2020)
6.7 Global CRM Production, Price and Growth Rate of Others (2015-2020)

7 CRM Market - By Application
7.1 Global CRM Consumption and Market Share by Applications (2015-2020)
7.1.1 Global CRM Consumption by Applications (2015-2020)
7.1.2 Global CRM Consumption Market Share by Applications (2015-2020)
7.2 Global CRM Consumption and Growth Rate of Small Business (2015-2020)
7.3 Global CRM Consumption and Growth Rate of Medium Business (2015-2020)

8 North America CRM Market
8.1 North America CRM Market Size
8.2 United States CRM Market Size
8.3 Canada CRM Market Size
8.4 Mexico CRM Market Size
8.5 The Influence of COVID-19 on North America Market

9 Europe CRM Market Analysis
9.1 Europe CRM Market Size
9.2 Germany CRM Market Size
9.3 United Kingdom CRM Market Size
9.4 France CRM Market Size
9.5 Italy CRM Market Size
9.6 Spain CRM Market Size
9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific CRM Market Analysis
10.1 Asia-Pacific CRM Market Size
10.2 China CRM Market Size
10.3 Japan CRM Market Size
10.4 South Korea CRM Market Size
10.5 Southeast Asia CRM Market Size
10.6 India CRM Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa CRM Market Analysis
11.1 Middle East and Africa CRM Market Size
11.2 Saudi Arabia CRM Market Size
11.3 UAE CRM Market Size
11.4 South Africa CRM Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America CRM Market Analysis
12.1 South America CRM Market Size
12.2 Brazil CRM Market Size
12.3 The Influence of COVID-19 on South America Market

13 Company Profiles
13.1 SugarCRM
13.1.1 SugarCRM Basic Information
13.1.2 SugarCRM Product Profiles, Application and Specification
13.1.3 SugarCRM CRM Market Performance (2015-2020)
13.2 Salesforce
13.2.1 Salesforce Basic Information
13.2.2 Salesforce Product Profiles, Application and Specification
13.2.3 Salesforce CRM Market Performance (2015-2020)
13.3 SAP
13.3.1 SAP Basic Information
13.3.2 SAP Product Profiles, Application and Specification
13.3.3 SAP CRM Market Performance (2015-2020)
13.4 Maximizer
13.4.1 Maximizer Basic Information
13.4.2 Maximizer Product Profiles, Application and Specification
13.4.3 Maximizer CRM Market Performance (2015-2020)
13.5 Act
13.5.1 Act Basic Information
13.5.2 Act Product Profiles, Application and Specification
13.5.3 Act CRM Market Performance (2015-2020)
13.6 Sage
13.6.1 Sage Basic Information
13.6.2 Sage Product Profiles, Application and Specification
13.6.3 Sage CRM Market Performance (2015-2020)
13.7 Apptivo
13.7.1 Apptivo Basic Information
13.7.2 Apptivo Product Profiles, Application and Specification
13.7.3 Apptivo CRM Market Performance (2015-2020)
13.8 Salesboom
13.8.1 Salesboom Basic Information
13.8.2 Salesboom Product Profiles, Application and Specification
13.8.3 Salesboom CRM Market Performance (2015-2020)
13.9 Microsoft Dynamics
13.9.1 Microsoft Dynamics Basic Information
13.9.2 Microsoft Dynamics Product Profiles, Application and Specification
13.9.3 Microsoft Dynamics CRM Market Performance (2015-2020)
13.10 Zoho
13.10.1 Zoho Basic Information
13.10.2 Zoho Product Profiles, Application and Specification
13.10.3 Zoho CRM Market Performance (2015-2020)
13.11 Hubspot
13.11.1 Hubspot Basic Information
13.11.2 Hubspot Product Profiles, Application and Specification
13.11.3 Hubspot CRM Market Performance (2015-2020)
13.12 Pipedrive
13.12.1 Pipedrive Basic Information
13.12.2 Pipedrive Product Profiles, Application and Specification
13.12.3 Pipedrive CRM Market Performance (2015-2020)
13.13 Infusionsoft
13.13.1 Infusionsoft Basic Information
13.13.2 Infusionsoft Product Profiles, Application and Specification
13.13.3 Infusionsoft CRM Market Performance (2015-2020)
13.14 Oracle
13.14.1 Oracle Basic Information
13.14.2 Oracle Product Profiles, Application and Specification
13.14.3 Oracle CRM Market Performance (2015-2020)

14 Market Forecast - By Regions
14.1 North America CRM Market Forecast (2020-2025)
14.2 Europe CRM Market Forecast (2020-2025)
14.3 Asia-Pacific CRM Market Forecast (2020-2025)
14.4 Middle East and Africa CRM Market Forecast (2020-2025)
14.5 South America CRM Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications
15.1 Global CRM Market Forecast by Types (2020-2025)
15.1.1 Global CRM Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global CRM Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global CRM Market Forecast by Applications (2020-2025)

List of Tables and Figures

Figure CRM Picture
Table CRM Key Market Segments
Figure Study and Forecasting Years
Figure Global CRM Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global CRM Value ($) and Growth Rate (2015-2020)
Table Global CRM Value ($) by Countries (2015-2020)
Table Global CRM Value Market Share by Regions (2015-2020)
Figure Global CRM Value Market Share by Regions in 2019
Figure Global CRM Production and Growth Rate (2015-2020)
Table Global CRM Production by Major Countries (2015-2020)
Table Global CRM Production Market Share by Major Countries (2015-2020)
Figure Global CRM Production Market Share by Regions in 2019
Figure Global CRM Consumption and Growth Rate (2015-2020)
Table Global CRM Consumption by Regions (2015-2020)
Table Global CRM Consumption Market Share by Regions (2015-2020)
Figure Global CRM Consumption Market Share by Regions in 2019
Table Global CRM Export Top 3 Country 2019
Table Global CRM Import Top 3 Country 2019
Table United States CRM Export and Import (2015-2020)
Table Europe CRM Export and Import (2015-2020)
Table China CRM Export and Import (2015-2020)
Table Japan CRM Export and Import (2015-2020)
Table India CRM Export and Import (2015-2020)
Table Global CRM Production by Types (2015-2020)
Table Global CRM Production Market Share by Types (2015-2020)
Figure Global CRM Production Share by Type (2015-2020)
Table Global CRM Value by Types (2015-2020)
Table Global CRM Value Market Share by Types (2015-2020)
Figure Global CRM Value Share by Type (2015-2020)
Figure Global Strategic CRM Production and Growth Rate (2015-2020)
Figure Global Strategic CRM Price (2015-2020)
Figure Global Operational CRM Production and Growth Rate (2015-2020)
Figure Global Operational CRM Price (2015-2020)
Figure Global Analytical CRM Production and Growth Rate (2015-2020)
Figure Global Analytical CRM Price (2015-2020)
Figure Global Collaborative CRM Production and Growth Rate (2015-2020)
Figure Global Collaborative CRM Price (2015-2020)
Figure Global Others Production and Growth Rate (2015-2020)
Figure Global Others Price (2015-2020)
Table Global CRM Consumption by Applications (2015-2020)
Table Global CRM Consumption Market Share by Applications (2015-2020)
Figure Global CRM Consumption Share by Application (2015-2020)
Figure Global Small Business Consumption and Growth Rate (2015-2020)
Figure Global Medium Business Consumption and Growth Rate (2015-2020)
Figure North America CRM Market Consumption and Growth Rate (2015-2020)
Table North America CRM Consumption by Countries (2015-2020)
Table North America CRM Consumption Market Share by Countries (2015-2020)
Figure North America CRM Consumption Market Share by Countries (2015-2020)
Figure United States CRM Market Consumption and Growth Rate (2015-2020)
Figure Canada CRM Market Consumption and Growth Rate (2015-2020)
Figure Mexico CRM Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe CRM Market Consumption and Growth Rate (2015-2020)
Table Europe CRM Consumption by Countries (2015-2020)
Table Europe CRM Consumption Market Share by Countries (2015-2020)
Figure Europe CRM Consumption Market Share by Countries (2015-2020)
Figure Germany CRM Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom CRM Market Consumption and Growth Rate (2015-2020)
Figure France CRM Market Consumption and Growth Rate (2015-2020)
Figure Italy CRM Market Consumption and Growth Rate (2015-2020)
Figure Spain CRM Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific CRM Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific CRM Consumption by Countries (2015-2020)
Table Asia-Pacific CRM Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific CRM Consumption Market Share by Countries (2015-2020)
Figure China CRM Market Consumption and Growth Rate (2015-2020)
Figure Japan CRM Market Consumption and Growth Rate (2015-2020)
Figure South Korea CRM Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia CRM Market Consumption and Growth Rate (2015-2020)
Figure India CRM Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa CRM Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa CRM Consumption by Countries (2015-2020)
Table Middle East and Africa CRM Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa CRM Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia CRM Market Consumption and Growth Rate (2015-2020)
Figure UAE CRM Market Consumption and Growth Rate (2015-2020)
Figure South Africa CRM Market Consumption and Growth Rate (2015-2020)
Figure South America CRM Market Consumption and Growth Rate (2015-2020)
Table South America CRM Consumption by Countries (2015-2020)
Table South America CRM Consumption Market Share by Countries (2015-2020)
Figure South America CRM Consumption Market Share by Countries (2015-2020)
Figure Brazil CRM Market Consumption and Growth Rate (2015-2020)
Table SugarCRM Company Profile
Table SugarCRM Production, Value, Price, Gross Margin 2015-2020
Figure SugarCRM Production and Growth Rate
Figure SugarCRM Value ($) Market Share 2015-2020
Table Salesforce Company Profile
Table Salesforce Production, Value, Price, Gross Margin 2015-2020
Figure Salesforce Production and Growth Rate
Figure Salesforce Value ($) Market Share 2015-2020
Table SAP Company Profile
Table SAP Production, Value, Price, Gross Margin 2015-2020
Figure SAP Production and Growth Rate
Figure SAP Value ($) Market Share 2015-2020
Table Maximizer Company Profile
Table Maximizer Production, Value, Price, Gross Margin 2015-2020
Figure Maximizer Production and Growth Rate
Figure Maximizer Value ($) Market Share 2015-2020
Table Act Company Profile
Table Act Production, Value, Price, Gross Margin 2015-2020
Figure Act Production and Growth Rate
Figure Act Value ($) Market Share 2015-2020
Table Sage Company Profile
Table Sage Production, Value, Price, Gross Margin 2015-2020
Figure Sage Production and Growth Rate
Figure Sage Value ($) Market Share 2015-2020
Table Apptivo Company Profile
Table Apptivo Production, Value, Price, Gross Margin 2015-2020
Figure Apptivo Production and Growth Rate
Figure Apptivo Value ($) Market Share 2015-2020
Table Salesboom Company Profile
Table Salesboom Production, Value, Price, Gross Margin 2015-2020
Figure Salesboom Production and Growth Rate
Figure Salesboom Value ($) Market Share 2015-2020
Table Microsoft Dynamics Company Profile
Table Microsoft Dynamics Production, Value, Price, Gross Margin 2015-2020
Figure Microsoft Dynamics Production and Growth Rate
Figure Microsoft Dynamics Value ($) Market Share 2015-2020
Table Zoho Company Profile
Table Zoho Production, Value, Price, Gross Margin 2015-2020
Figure Zoho Production and Growth Rate
Figure Zoho Value ($) Market Share 2015-2020
Table Hubspot Company Profile
Table Hubspot Production, Value, Price, Gross Margin 2015-2020
Figure Hubspot Production and Growth Rate
Figure Hubspot Value ($) Market Share 2015-2020
Table Pipedrive Company Profile
Table Pipedrive Production, Value, Price, Gross Margin 2015-2020
Figure Pipedrive Production and Growth Rate
Figure Pipedrive Value ($) Market Share 2015-2020
Table Infusionsoft Company Profile
Table Infusionsoft Production, Value, Price, Gross Margin 2015-2020
Figure Infusionsoft Production and Growth Rate
Figure Infusionsoft Value ($) Market Share 2015-2020
Table Oracle Company Profile
Table Oracle Production, Value, Price, Gross Margin 2015-2020
Figure Oracle Production and Growth Rate
Figure Oracle Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global CRM Market Forecast Production by Types (2020-2025)
Table Global CRM Market Forecast Production Share by Types (2020-2025)
Table Global CRM Market Forecast Value ($) by Types (2020-2025)
Table Global CRM Market Forecast Value Share by Types (2020-2025)
Table Global CRM Market Forecast Consumption by Applications (2020-2025)
Table Global CRM Market Forecast Consumption Share by Applications (2020-2025)

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2021-2027 Global CRM Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)