This report elaborates the market size, market characteristics, and market growth of the SaaS Customer Relationship Management (CRM) industry, and breaks down according to the type, application, and consumption area of SaaS Customer Relationship Management (CRM). The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for SaaS Customer Relationship Management (CRM) in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global SaaS Customer Relationship Management (CRM) market covered in Chapter 13:
Bullhorn
Coheris
Selligent
SAP SE
Maximizer
Cegedim
Xero
Blue Martini Software
Oracle Corp.
Zendesk
Salesforce.com Inc.
Deltek

In Chapter 6, on the basis of types, the SaaS Customer Relationship Management (CRM) market from 2015 to 2025 is primarily split into:
Operational CRM system
Analytical CRM systems
Collaborative CRM systems

In Chapter 7, on the basis of applications, the SaaS Customer Relationship Management (CRM) market from 2015 to 2025 covers:
Retail
BFSI
Manufacturing
Telecom and IT
Healthcare
Other

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025

Table of Content

1 SaaS Customer Relationship Management (CRM) Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 SaaS Customer Relationship Management (CRM) Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer

3 SaaS Customer Relationship Management (CRM) Market Forces
3.1 Global SaaS Customer Relationship Management (CRM) Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 SaaS Customer Relationship Management (CRM) Market - By Geography
4.1 Global SaaS Customer Relationship Management (CRM) Market Value and Market Share by Regions
4.1.1 Global SaaS Customer Relationship Management (CRM) Value ($) by Region (2015-2020)
4.1.2 Global SaaS Customer Relationship Management (CRM) Value Market Share by Regions (2015-2020)
4.2 Global SaaS Customer Relationship Management (CRM) Market Production and Market Share by Major Countries
4.2.1 Global SaaS Customer Relationship Management (CRM) Production by Major Countries (2015-2020)
4.2.2 Global SaaS Customer Relationship Management (CRM) Production Market Share by Major Countries (2015-2020)
4.3 Global SaaS Customer Relationship Management (CRM) Market Consumption and Market Share by Regions
4.3.1 Global SaaS Customer Relationship Management (CRM) Consumption by Regions (2015-2020)
4.3.2 Global SaaS Customer Relationship Management (CRM) Consumption Market Share by Regions (2015-2020)

5 SaaS Customer Relationship Management (CRM) Market - By Trade Statistics
5.1 Global SaaS Customer Relationship Management (CRM) Export and Import
5.2 United States SaaS Customer Relationship Management (CRM) Export and Import (2015-2020)
5.3 Europe SaaS Customer Relationship Management (CRM) Export and Import (2015-2020)
5.4 China SaaS Customer Relationship Management (CRM) Export and Import (2015-2020)
5.5 Japan SaaS Customer Relationship Management (CRM) Export and Import (2015-2020)
5.6 India SaaS Customer Relationship Management (CRM) Export and Import (2015-2020)
5.7 ...

6 SaaS Customer Relationship Management (CRM) Market - By Type
6.1 Global SaaS Customer Relationship Management (CRM) Production and Market Share by Types (2015-2020)
6.1.1 Global SaaS Customer Relationship Management (CRM) Production by Types (2015-2020)
6.1.2 Global SaaS Customer Relationship Management (CRM) Production Market Share by Types (2015-2020)
6.2 Global SaaS Customer Relationship Management (CRM) Value and Market Share by Types (2015-2020)
6.2.1 Global SaaS Customer Relationship Management (CRM) Value by Types (2015-2020)
6.2.2 Global SaaS Customer Relationship Management (CRM) Value Market Share by Types (2015-2020)
6.3 Global SaaS Customer Relationship Management (CRM) Production, Price and Growth Rate of Operational CRM system (2015-2020)
6.4 Global SaaS Customer Relationship Management (CRM) Production, Price and Growth Rate of Analytical CRM systems (2015-2020)
6.5 Global SaaS Customer Relationship Management (CRM) Production, Price and Growth Rate of Collaborative CRM systems (2015-2020)

7 SaaS Customer Relationship Management (CRM) Market - By Application
7.1 Global SaaS Customer Relationship Management (CRM) Consumption and Market Share by Applications (2015-2020)
7.1.1 Global SaaS Customer Relationship Management (CRM) Consumption by Applications (2015-2020)
7.1.2 Global SaaS Customer Relationship Management (CRM) Consumption Market Share by Applications (2015-2020)
7.2 Global SaaS Customer Relationship Management (CRM) Consumption and Growth Rate of Retail (2015-2020)
7.3 Global SaaS Customer Relationship Management (CRM) Consumption and Growth Rate of BFSI (2015-2020)
7.4 Global SaaS Customer Relationship Management (CRM) Consumption and Growth Rate of Manufacturing (2015-2020)
7.5 Global SaaS Customer Relationship Management (CRM) Consumption and Growth Rate of Telecom and IT (2015-2020)
7.6 Global SaaS Customer Relationship Management (CRM) Consumption and Growth Rate of Healthcare (2015-2020)
7.7 Global SaaS Customer Relationship Management (CRM) Consumption and Growth Rate of Other (2015-2020)

8 North America SaaS Customer Relationship Management (CRM) Market
8.1 North America SaaS Customer Relationship Management (CRM) Market Size
8.2 United States SaaS Customer Relationship Management (CRM) Market Size
8.3 Canada SaaS Customer Relationship Management (CRM) Market Size
8.4 Mexico SaaS Customer Relationship Management (CRM) Market Size
8.5 The Influence of COVID-19 on North America Market

9 Europe SaaS Customer Relationship Management (CRM) Market Analysis
9.1 Europe SaaS Customer Relationship Management (CRM) Market Size
9.2 Germany SaaS Customer Relationship Management (CRM) Market Size
9.3 United Kingdom SaaS Customer Relationship Management (CRM) Market Size
9.4 France SaaS Customer Relationship Management (CRM) Market Size
9.5 Italy SaaS Customer Relationship Management (CRM) Market Size
9.6 Spain SaaS Customer Relationship Management (CRM) Market Size
9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific SaaS Customer Relationship Management (CRM) Market Analysis
10.1 Asia-Pacific SaaS Customer Relationship Management (CRM) Market Size
10.2 China SaaS Customer Relationship Management (CRM) Market Size
10.3 Japan SaaS Customer Relationship Management (CRM) Market Size
10.4 South Korea SaaS Customer Relationship Management (CRM) Market Size
10.5 Southeast Asia SaaS Customer Relationship Management (CRM) Market Size
10.6 India SaaS Customer Relationship Management (CRM) Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa SaaS Customer Relationship Management (CRM) Market Analysis
11.1 Middle East and Africa SaaS Customer Relationship Management (CRM) Market Size
11.2 Saudi Arabia SaaS Customer Relationship Management (CRM) Market Size
11.3 UAE SaaS Customer Relationship Management (CRM) Market Size
11.4 South Africa SaaS Customer Relationship Management (CRM) Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America SaaS Customer Relationship Management (CRM) Market Analysis
12.1 South America SaaS Customer Relationship Management (CRM) Market Size
12.2 Brazil SaaS Customer Relationship Management (CRM) Market Size
12.3 The Influence of COVID-19 on South America Market

13 Company Profiles
13.1 Bullhorn
13.1.1 Bullhorn Basic Information
13.1.2 Bullhorn Product Profiles, Application and Specification
13.1.3 Bullhorn SaaS Customer Relationship Management (CRM) Market Performance (2015-2020)
13.2 Coheris
13.2.1 Coheris Basic Information
13.2.2 Coheris Product Profiles, Application and Specification
13.2.3 Coheris SaaS Customer Relationship Management (CRM) Market Performance (2015-2020)
13.3 Selligent
13.3.1 Selligent Basic Information
13.3.2 Selligent Product Profiles, Application and Specification
13.3.3 Selligent SaaS Customer Relationship Management (CRM) Market Performance (2015-2020)
13.4 SAP SE
13.4.1 SAP SE Basic Information
13.4.2 SAP SE Product Profiles, Application and Specification
13.4.3 SAP SE SaaS Customer Relationship Management (CRM) Market Performance (2015-2020)
13.5 Maximizer
13.5.1 Maximizer Basic Information
13.5.2 Maximizer Product Profiles, Application and Specification
13.5.3 Maximizer SaaS Customer Relationship Management (CRM) Market Performance (2015-2020)
13.6 Cegedim
13.6.1 Cegedim Basic Information
13.6.2 Cegedim Product Profiles, Application and Specification
13.6.3 Cegedim SaaS Customer Relationship Management (CRM) Market Performance (2015-2020)
13.7 Xero
13.7.1 Xero Basic Information
13.7.2 Xero Product Profiles, Application and Specification
13.7.3 Xero SaaS Customer Relationship Management (CRM) Market Performance (2015-2020)
13.8 Blue Martini Software
13.8.1 Blue Martini Software Basic Information
13.8.2 Blue Martini Software Product Profiles, Application and Specification
13.8.3 Blue Martini Software SaaS Customer Relationship Management (CRM) Market Performance (2015-2020)
13.9 Oracle Corp.
13.9.1 Oracle Corp. Basic Information
13.9.2 Oracle Corp. Product Profiles, Application and Specification
13.9.3 Oracle Corp. SaaS Customer Relationship Management (CRM) Market Performance (2015-2020)
13.10 Zendesk
13.10.1 Zendesk Basic Information
13.10.2 Zendesk Product Profiles, Application and Specification
13.10.3 Zendesk SaaS Customer Relationship Management (CRM) Market Performance (2015-2020)
13.11 Salesforce.com Inc.
13.11.1 Salesforce.com Inc. Basic Information
13.11.2 Salesforce.com Inc. Product Profiles, Application and Specification
13.11.3 Salesforce.com Inc. SaaS Customer Relationship Management (CRM) Market Performance (2015-2020)
13.12 Deltek
13.12.1 Deltek Basic Information
13.12.2 Deltek Product Profiles, Application and Specification
13.12.3 Deltek SaaS Customer Relationship Management (CRM) Market Performance (2015-2020)

14 Market Forecast - By Regions
14.1 North America SaaS Customer Relationship Management (CRM) Market Forecast (2020-2025)
14.2 Europe SaaS Customer Relationship Management (CRM) Market Forecast (2020-2025)
14.3 Asia-Pacific SaaS Customer Relationship Management (CRM) Market Forecast (2020-2025)
14.4 Middle East and Africa SaaS Customer Relationship Management (CRM) Market Forecast (2020-2025)
14.5 South America SaaS Customer Relationship Management (CRM) Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications
15.1 Global SaaS Customer Relationship Management (CRM) Market Forecast by Types (2020-2025)
15.1.1 Global SaaS Customer Relationship Management (CRM) Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global SaaS Customer Relationship Management (CRM) Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global SaaS Customer Relationship Management (CRM) Market Forecast by Applications (2020-2025)

List of Tables and Figures

Figure SaaS Customer Relationship Management (CRM) Picture
Table SaaS Customer Relationship Management (CRM) Key Market Segments
Figure Study and Forecasting Years
Figure Global SaaS Customer Relationship Management (CRM) Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global SaaS Customer Relationship Management (CRM) Value ($) and Growth Rate (2015-2020)
Table Global SaaS Customer Relationship Management (CRM) Value ($) by Countries (2015-2020)
Table Global SaaS Customer Relationship Management (CRM) Value Market Share by Regions (2015-2020)
Figure Global SaaS Customer Relationship Management (CRM) Value Market Share by Regions in 2019
Figure Global SaaS Customer Relationship Management (CRM) Production and Growth Rate (2015-2020)
Table Global SaaS Customer Relationship Management (CRM) Production by Major Countries (2015-2020)
Table Global SaaS Customer Relationship Management (CRM) Production Market Share by Major Countries (2015-2020)
Figure Global SaaS Customer Relationship Management (CRM) Production Market Share by Regions in 2019
Figure Global SaaS Customer Relationship Management (CRM) Consumption and Growth Rate (2015-2020)
Table Global SaaS Customer Relationship Management (CRM) Consumption by Regions (2015-2020)
Table Global SaaS Customer Relationship Management (CRM) Consumption Market Share by Regions (2015-2020)
Figure Global SaaS Customer Relationship Management (CRM) Consumption Market Share by Regions in 2019
Table Global SaaS Customer Relationship Management (CRM) Export Top 3 Country 2019
Table Global SaaS Customer Relationship Management (CRM) Import Top 3 Country 2019
Table United States SaaS Customer Relationship Management (CRM) Export and Import (2015-2020)
Table Europe SaaS Customer Relationship Management (CRM) Export and Import (2015-2020)
Table China SaaS Customer Relationship Management (CRM) Export and Import (2015-2020)
Table Japan SaaS Customer Relationship Management (CRM) Export and Import (2015-2020)
Table India SaaS Customer Relationship Management (CRM) Export and Import (2015-2020)
Table Global SaaS Customer Relationship Management (CRM) Production by Types (2015-2020)
Table Global SaaS Customer Relationship Management (CRM) Production Market Share by Types (2015-2020)
Figure Global SaaS Customer Relationship Management (CRM) Production Share by Type (2015-2020)
Table Global SaaS Customer Relationship Management (CRM) Value by Types (2015-2020)
Table Global SaaS Customer Relationship Management (CRM) Value Market Share by Types (2015-2020)
Figure Global SaaS Customer Relationship Management (CRM) Value Share by Type (2015-2020)
Figure Global Operational CRM system Production and Growth Rate (2015-2020)
Figure Global Operational CRM system Price (2015-2020)
Figure Global Analytical CRM systems Production and Growth Rate (2015-2020)
Figure Global Analytical CRM systems Price (2015-2020)
Figure Global Collaborative CRM systems Production and Growth Rate (2015-2020)
Figure Global Collaborative CRM systems Price (2015-2020)
Table Global SaaS Customer Relationship Management (CRM) Consumption by Applications (2015-2020)
Table Global SaaS Customer Relationship Management (CRM) Consumption Market Share by Applications (2015-2020)
Figure Global SaaS Customer Relationship Management (CRM) Consumption Share by Application (2015-2020)
Figure Global Retail Consumption and Growth Rate (2015-2020)
Figure Global BFSI Consumption and Growth Rate (2015-2020)
Figure Global Manufacturing Consumption and Growth Rate (2015-2020)
Figure Global Telecom and IT Consumption and Growth Rate (2015-2020)
Figure Global Healthcare Consumption and Growth Rate (2015-2020)
Figure Global Other Consumption and Growth Rate (2015-2020)
Figure North America SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Table North America SaaS Customer Relationship Management (CRM) Consumption by Countries (2015-2020)
Table North America SaaS Customer Relationship Management (CRM) Consumption Market Share by Countries (2015-2020)
Figure North America SaaS Customer Relationship Management (CRM) Consumption Market Share by Countries (2015-2020)
Figure United States SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Figure Canada SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Figure Mexico SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Table Europe SaaS Customer Relationship Management (CRM) Consumption by Countries (2015-2020)
Table Europe SaaS Customer Relationship Management (CRM) Consumption Market Share by Countries (2015-2020)
Figure Europe SaaS Customer Relationship Management (CRM) Consumption Market Share by Countries (2015-2020)
Figure Germany SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Figure France SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Figure Italy SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Figure Spain SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific SaaS Customer Relationship Management (CRM) Consumption by Countries (2015-2020)
Table Asia-Pacific SaaS Customer Relationship Management (CRM) Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific SaaS Customer Relationship Management (CRM) Consumption Market Share by Countries (2015-2020)
Figure China SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Figure Japan SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Figure South Korea SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Figure India SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa SaaS Customer Relationship Management (CRM) Consumption by Countries (2015-2020)
Table Middle East and Africa SaaS Customer Relationship Management (CRM) Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa SaaS Customer Relationship Management (CRM) Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Figure UAE SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Figure South Africa SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Figure South America SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Table South America SaaS Customer Relationship Management (CRM) Consumption by Countries (2015-2020)
Table South America SaaS Customer Relationship Management (CRM) Consumption Market Share by Countries (2015-2020)
Figure South America SaaS Customer Relationship Management (CRM) Consumption Market Share by Countries (2015-2020)
Figure Brazil SaaS Customer Relationship Management (CRM) Market Consumption and Growth Rate (2015-2020)
Table Bullhorn Company Profile
Table Bullhorn Production, Value, Price, Gross Margin 2015-2020
Figure Bullhorn Production and Growth Rate
Figure Bullhorn Value ($) Market Share 2015-2020
Table Coheris Company Profile
Table Coheris Production, Value, Price, Gross Margin 2015-2020
Figure Coheris Production and Growth Rate
Figure Coheris Value ($) Market Share 2015-2020
Table Selligent Company Profile
Table Selligent Production, Value, Price, Gross Margin 2015-2020
Figure Selligent Production and Growth Rate
Figure Selligent Value ($) Market Share 2015-2020
Table SAP SE Company Profile
Table SAP SE Production, Value, Price, Gross Margin 2015-2020
Figure SAP SE Production and Growth Rate
Figure SAP SE Value ($) Market Share 2015-2020
Table Maximizer Company Profile
Table Maximizer Production, Value, Price, Gross Margin 2015-2020
Figure Maximizer Production and Growth Rate
Figure Maximizer Value ($) Market Share 2015-2020
Table Cegedim Company Profile
Table Cegedim Production, Value, Price, Gross Margin 2015-2020
Figure Cegedim Production and Growth Rate
Figure Cegedim Value ($) Market Share 2015-2020
Table Xero Company Profile
Table Xero Production, Value, Price, Gross Margin 2015-2020
Figure Xero Production and Growth Rate
Figure Xero Value ($) Market Share 2015-2020
Table Blue Martini Software Company Profile
Table Blue Martini Software Production, Value, Price, Gross Margin 2015-2020
Figure Blue Martini Software Production and Growth Rate
Figure Blue Martini Software Value ($) Market Share 2015-2020
Table Oracle Corp. Company Profile
Table Oracle Corp. Production, Value, Price, Gross Margin 2015-2020
Figure Oracle Corp. Production and Growth Rate
Figure Oracle Corp. Value ($) Market Share 2015-2020
Table Zendesk Company Profile
Table Zendesk Production, Value, Price, Gross Margin 2015-2020
Figure Zendesk Production and Growth Rate
Figure Zendesk Value ($) Market Share 2015-2020
Table Salesforce.com Inc. Company Profile
Table Salesforce.com Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Salesforce.com Inc. Production and Growth Rate
Figure Salesforce.com Inc. Value ($) Market Share 2015-2020
Table Deltek Company Profile
Table Deltek Production, Value, Price, Gross Margin 2015-2020
Figure Deltek Production and Growth Rate
Figure Deltek Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global SaaS Customer Relationship Management (CRM) Market Forecast Production by Types (2020-2025)
Table Global SaaS Customer Relationship Management (CRM) Market Forecast Production Share by Types (2020-2025)
Table Global SaaS Customer Relationship Management (CRM) Market Forecast Value ($) by Types (2020-2025)
Table Global SaaS Customer Relationship Management (CRM) Market Forecast Value Share by Types (2020-2025)
Table Global SaaS Customer Relationship Management (CRM) Market Forecast Consumption by Applications (2020-2025)
Table Global SaaS Customer Relationship Management (CRM) Market Forecast Consumption Share by Applications (2020-2025)