Speech analytics is the process of analyzing recorded calls to gather customer information to improve communication and future interaction. The process is primarily used by customer contact centers to extract information buried in client interactions with an enterprise.
This report elaborates the market size, market characteristics, and market growth of the Speech Analytics industry, and breaks down according to the type, application, and consumption area of Speech Analytics. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Speech Analytics in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Speech Analytics market covered in Chapter 13:
Verint Systems
Calabrio
CallMiner
NICE Systems
Hewlett-Packard Enterprise
InContact
Avaya
Genesys
Interactive Intelligence Group
ClaraBridge

In Chapter 6, on the basis of types, the Speech Analytics market from 2015 to 2025 is primarily split into:
On- Remise
Cloud

In Chapter 7, on the basis of applications, the Speech Analytics market from 2015 to 2025 covers:
Telecom
IT
Outsourcing
Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025

Table of Content

1 Speech Analytics Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 Speech Analytics Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer

3 Speech Analytics Market Forces
3.1 Global Speech Analytics Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 Speech Analytics Market - By Geography
4.1 Global Speech Analytics Market Value and Market Share by Regions
4.1.1 Global Speech Analytics Value ($) by Region (2015-2020)
4.1.2 Global Speech Analytics Value Market Share by Regions (2015-2020)
4.2 Global Speech Analytics Market Production and Market Share by Major Countries
4.2.1 Global Speech Analytics Production by Major Countries (2015-2020)
4.2.2 Global Speech Analytics Production Market Share by Major Countries (2015-2020)
4.3 Global Speech Analytics Market Consumption and Market Share by Regions
4.3.1 Global Speech Analytics Consumption by Regions (2015-2020)
4.3.2 Global Speech Analytics Consumption Market Share by Regions (2015-2020)

5 Speech Analytics Market - By Trade Statistics
5.1 Global Speech Analytics Export and Import
5.2 United States Speech Analytics Export and Import (2015-2020)
5.3 Europe Speech Analytics Export and Import (2015-2020)
5.4 China Speech Analytics Export and Import (2015-2020)
5.5 Japan Speech Analytics Export and Import (2015-2020)
5.6 India Speech Analytics Export and Import (2015-2020)
5.7 ...

6 Speech Analytics Market - By Type
6.1 Global Speech Analytics Production and Market Share by Types (2015-2020)
6.1.1 Global Speech Analytics Production by Types (2015-2020)
6.1.2 Global Speech Analytics Production Market Share by Types (2015-2020)
6.2 Global Speech Analytics Value and Market Share by Types (2015-2020)
6.2.1 Global Speech Analytics Value by Types (2015-2020)
6.2.2 Global Speech Analytics Value Market Share by Types (2015-2020)
6.3 Global Speech Analytics Production, Price and Growth Rate of On- Remise (2015-2020)
6.4 Global Speech Analytics Production, Price and Growth Rate of Cloud (2015-2020)

7 Speech Analytics Market - By Application
7.1 Global Speech Analytics Consumption and Market Share by Applications (2015-2020)
7.1.1 Global Speech Analytics Consumption by Applications (2015-2020)
7.1.2 Global Speech Analytics Consumption Market Share by Applications (2015-2020)
7.2 Global Speech Analytics Consumption and Growth Rate of Telecom (2015-2020)
7.3 Global Speech Analytics Consumption and Growth Rate of IT (2015-2020)
7.4 Global Speech Analytics Consumption and Growth Rate of Outsourcing (2015-2020)
7.5 Global Speech Analytics Consumption and Growth Rate of Others (2015-2020)

8 North America Speech Analytics Market
8.1 North America Speech Analytics Market Size
8.2 United States Speech Analytics Market Size
8.3 Canada Speech Analytics Market Size
8.4 Mexico Speech Analytics Market Size
8.5 The Influence of COVID-19 on North America Market

9 Europe Speech Analytics Market Analysis
9.1 Europe Speech Analytics Market Size
9.2 Germany Speech Analytics Market Size
9.3 United Kingdom Speech Analytics Market Size
9.4 France Speech Analytics Market Size
9.5 Italy Speech Analytics Market Size
9.6 Spain Speech Analytics Market Size
9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific Speech Analytics Market Analysis
10.1 Asia-Pacific Speech Analytics Market Size
10.2 China Speech Analytics Market Size
10.3 Japan Speech Analytics Market Size
10.4 South Korea Speech Analytics Market Size
10.5 Southeast Asia Speech Analytics Market Size
10.6 India Speech Analytics Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa Speech Analytics Market Analysis
11.1 Middle East and Africa Speech Analytics Market Size
11.2 Saudi Arabia Speech Analytics Market Size
11.3 UAE Speech Analytics Market Size
11.4 South Africa Speech Analytics Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America Speech Analytics Market Analysis
12.1 South America Speech Analytics Market Size
12.2 Brazil Speech Analytics Market Size
12.3 The Influence of COVID-19 on South America Market

13 Company Profiles
13.1 Verint Systems
13.1.1 Verint Systems Basic Information
13.1.2 Verint Systems Product Profiles, Application and Specification
13.1.3 Verint Systems Speech Analytics Market Performance (2015-2020)
13.2 Calabrio
13.2.1 Calabrio Basic Information
13.2.2 Calabrio Product Profiles, Application and Specification
13.2.3 Calabrio Speech Analytics Market Performance (2015-2020)
13.3 CallMiner
13.3.1 CallMiner Basic Information
13.3.2 CallMiner Product Profiles, Application and Specification
13.3.3 CallMiner Speech Analytics Market Performance (2015-2020)
13.4 NICE Systems
13.4.1 NICE Systems Basic Information
13.4.2 NICE Systems Product Profiles, Application and Specification
13.4.3 NICE Systems Speech Analytics Market Performance (2015-2020)
13.5 Hewlett-Packard Enterprise
13.5.1 Hewlett-Packard Enterprise Basic Information
13.5.2 Hewlett-Packard Enterprise Product Profiles, Application and Specification
13.5.3 Hewlett-Packard Enterprise Speech Analytics Market Performance (2015-2020)
13.6 InContact
13.6.1 InContact Basic Information
13.6.2 InContact Product Profiles, Application and Specification
13.6.3 InContact Speech Analytics Market Performance (2015-2020)
13.7 Avaya
13.7.1 Avaya Basic Information
13.7.2 Avaya Product Profiles, Application and Specification
13.7.3 Avaya Speech Analytics Market Performance (2015-2020)
13.8 Genesys
13.8.1 Genesys Basic Information
13.8.2 Genesys Product Profiles, Application and Specification
13.8.3 Genesys Speech Analytics Market Performance (2015-2020)
13.9 Interactive Intelligence Group
13.9.1 Interactive Intelligence Group Basic Information
13.9.2 Interactive Intelligence Group Product Profiles, Application and Specification
13.9.3 Interactive Intelligence Group Speech Analytics Market Performance (2015-2020)
13.10 ClaraBridge
13.10.1 ClaraBridge Basic Information
13.10.2 ClaraBridge Product Profiles, Application and Specification
13.10.3 ClaraBridge Speech Analytics Market Performance (2015-2020)

14 Market Forecast - By Regions
14.1 North America Speech Analytics Market Forecast (2020-2025)
14.2 Europe Speech Analytics Market Forecast (2020-2025)
14.3 Asia-Pacific Speech Analytics Market Forecast (2020-2025)
14.4 Middle East and Africa Speech Analytics Market Forecast (2020-2025)
14.5 South America Speech Analytics Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications
15.1 Global Speech Analytics Market Forecast by Types (2020-2025)
15.1.1 Global Speech Analytics Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global Speech Analytics Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global Speech Analytics Market Forecast by Applications (2020-2025)

List of Tables and Figures

Figure Speech Analytics Picture
Table Speech Analytics Key Market Segments
Figure Study and Forecasting Years
Figure Global Speech Analytics Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Speech Analytics Value ($) and Growth Rate (2015-2020)
Table Global Speech Analytics Value ($) by Countries (2015-2020)
Table Global Speech Analytics Value Market Share by Regions (2015-2020)
Figure Global Speech Analytics Value Market Share by Regions in 2019
Figure Global Speech Analytics Production and Growth Rate (2015-2020)
Table Global Speech Analytics Production by Major Countries (2015-2020)
Table Global Speech Analytics Production Market Share by Major Countries (2015-2020)
Figure Global Speech Analytics Production Market Share by Regions in 2019
Figure Global Speech Analytics Consumption and Growth Rate (2015-2020)
Table Global Speech Analytics Consumption by Regions (2015-2020)
Table Global Speech Analytics Consumption Market Share by Regions (2015-2020)
Figure Global Speech Analytics Consumption Market Share by Regions in 2019
Table Global Speech Analytics Export Top 3 Country 2019
Table Global Speech Analytics Import Top 3 Country 2019
Table United States Speech Analytics Export and Import (2015-2020)
Table Europe Speech Analytics Export and Import (2015-2020)
Table China Speech Analytics Export and Import (2015-2020)
Table Japan Speech Analytics Export and Import (2015-2020)
Table India Speech Analytics Export and Import (2015-2020)
Table Global Speech Analytics Production by Types (2015-2020)
Table Global Speech Analytics Production Market Share by Types (2015-2020)
Figure Global Speech Analytics Production Share by Type (2015-2020)
Table Global Speech Analytics Value by Types (2015-2020)
Table Global Speech Analytics Value Market Share by Types (2015-2020)
Figure Global Speech Analytics Value Share by Type (2015-2020)
Figure Global On- Remise Production and Growth Rate (2015-2020)
Figure Global On- Remise Price (2015-2020)
Figure Global Cloud Production and Growth Rate (2015-2020)
Figure Global Cloud Price (2015-2020)
Table Global Speech Analytics Consumption by Applications (2015-2020)
Table Global Speech Analytics Consumption Market Share by Applications (2015-2020)
Figure Global Speech Analytics Consumption Share by Application (2015-2020)
Figure Global Telecom Consumption and Growth Rate (2015-2020)
Figure Global IT Consumption and Growth Rate (2015-2020)
Figure Global Outsourcing Consumption and Growth Rate (2015-2020)
Figure Global Others Consumption and Growth Rate (2015-2020)
Figure North America Speech Analytics Market Consumption and Growth Rate (2015-2020)
Table North America Speech Analytics Consumption by Countries (2015-2020)
Table North America Speech Analytics Consumption Market Share by Countries (2015-2020)
Figure North America Speech Analytics Consumption Market Share by Countries (2015-2020)
Figure United States Speech Analytics Market Consumption and Growth Rate (2015-2020)
Figure Canada Speech Analytics Market Consumption and Growth Rate (2015-2020)
Figure Mexico Speech Analytics Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Speech Analytics Market Consumption and Growth Rate (2015-2020)
Table Europe Speech Analytics Consumption by Countries (2015-2020)
Table Europe Speech Analytics Consumption Market Share by Countries (2015-2020)
Figure Europe Speech Analytics Consumption Market Share by Countries (2015-2020)
Figure Germany Speech Analytics Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Speech Analytics Market Consumption and Growth Rate (2015-2020)
Figure France Speech Analytics Market Consumption and Growth Rate (2015-2020)
Figure Italy Speech Analytics Market Consumption and Growth Rate (2015-2020)
Figure Spain Speech Analytics Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Speech Analytics Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Speech Analytics Consumption by Countries (2015-2020)
Table Asia-Pacific Speech Analytics Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Speech Analytics Consumption Market Share by Countries (2015-2020)
Figure China Speech Analytics Market Consumption and Growth Rate (2015-2020)
Figure Japan Speech Analytics Market Consumption and Growth Rate (2015-2020)
Figure South Korea Speech Analytics Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Speech Analytics Market Consumption and Growth Rate (2015-2020)
Figure India Speech Analytics Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Speech Analytics Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Speech Analytics Consumption by Countries (2015-2020)
Table Middle East and Africa Speech Analytics Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Speech Analytics Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Speech Analytics Market Consumption and Growth Rate (2015-2020)
Figure UAE Speech Analytics Market Consumption and Growth Rate (2015-2020)
Figure South Africa Speech Analytics Market Consumption and Growth Rate (2015-2020)
Figure South America Speech Analytics Market Consumption and Growth Rate (2015-2020)
Table South America Speech Analytics Consumption by Countries (2015-2020)
Table South America Speech Analytics Consumption Market Share by Countries (2015-2020)
Figure South America Speech Analytics Consumption Market Share by Countries (2015-2020)
Figure Brazil Speech Analytics Market Consumption and Growth Rate (2015-2020)
Table Verint Systems Company Profile
Table Verint Systems Production, Value, Price, Gross Margin 2015-2020
Figure Verint Systems Production and Growth Rate
Figure Verint Systems Value ($) Market Share 2015-2020
Table Calabrio Company Profile
Table Calabrio Production, Value, Price, Gross Margin 2015-2020
Figure Calabrio Production and Growth Rate
Figure Calabrio Value ($) Market Share 2015-2020
Table CallMiner Company Profile
Table CallMiner Production, Value, Price, Gross Margin 2015-2020
Figure CallMiner Production and Growth Rate
Figure CallMiner Value ($) Market Share 2015-2020
Table NICE Systems Company Profile
Table NICE Systems Production, Value, Price, Gross Margin 2015-2020
Figure NICE Systems Production and Growth Rate
Figure NICE Systems Value ($) Market Share 2015-2020
Table Hewlett-Packard Enterprise Company Profile
Table Hewlett-Packard Enterprise Production, Value, Price, Gross Margin 2015-2020
Figure Hewlett-Packard Enterprise Production and Growth Rate
Figure Hewlett-Packard Enterprise Value ($) Market Share 2015-2020
Table InContact Company Profile
Table InContact Production, Value, Price, Gross Margin 2015-2020
Figure InContact Production and Growth Rate
Figure InContact Value ($) Market Share 2015-2020
Table Avaya Company Profile
Table Avaya Production, Value, Price, Gross Margin 2015-2020
Figure Avaya Production and Growth Rate
Figure Avaya Value ($) Market Share 2015-2020
Table Genesys Company Profile
Table Genesys Production, Value, Price, Gross Margin 2015-2020
Figure Genesys Production and Growth Rate
Figure Genesys Value ($) Market Share 2015-2020
Table Interactive Intelligence Group Company Profile
Table Interactive Intelligence Group Production, Value, Price, Gross Margin 2015-2020
Figure Interactive Intelligence Group Production and Growth Rate
Figure Interactive Intelligence Group Value ($) Market Share 2015-2020
Table ClaraBridge Company Profile
Table ClaraBridge Production, Value, Price, Gross Margin 2015-2020
Figure ClaraBridge Production and Growth Rate
Figure ClaraBridge Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Speech Analytics Market Forecast Production by Types (2020-2025)
Table Global Speech Analytics Market Forecast Production Share by Types (2020-2025)
Table Global Speech Analytics Market Forecast Value ($) by Types (2020-2025)
Table Global Speech Analytics Market Forecast Value Share by Types (2020-2025)
Table Global Speech Analytics Market Forecast Consumption by Applications (2020-2025)
Table Global Speech Analytics Market Forecast Consumption Share by Applications (2020-2025)