IT service management refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization to design, plan, deliver, operate and control information technology services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
The report focuses on the ITSM market size, segment size (mainly covering product type, application, and geography), competitor landscape, recent status, and development trends. Furthermore, the report provides strategies for companies to overcome threats posed by COVID-19.
Technological innovation and advancement will further optimize the performance of the product, enabling it to acquire a wider range of applications in the downstream market. Moreover, customer preference analysis, market dynamics (drivers, restraints, opportunities), new product release, impact of COVID-19, regional conflicts and carbon neutrality provide crucial information for us to take a deep dive into the ITSM market.
Major Players in the ITSM market are:
House on the Hill
Alemba
Hornbill
BMC
Zendesk
Micro Focus
ServiceNow
HP
Atlassian
HEAT
On the basis of types, the ITSM market is primarily split into:
On-premise
Hybrid
Cloud
On the basis of applications, the market covers:
BFSI
IT & Telecommunication
Retail & Consumer Goods
Others
Major Regions or countries covered in this report:
United States
Europe
China
Japan
India
Southeast Asia
Latin America
Middle East and Africa
Others
Years considered for this report:
Historical Years: 2017-2021
Base Year: 2021
Estimated Year: 2022
Forecast Period: 2022-2029
Global ITSM Market Research Report 2022 - Future Opportunities, Latest Trends, In-depth Analysis, and Forecast To 2029
Chapter 1 ITSM Market Overview
1.1 Product Overview and Scope of ITSM
1.2 ITSM Market Segmentation by Type
1.2.1 Global Production Market Share of ITSM by Type in 2020
1.2.1 Type 1
1.2.2 Type 2
1.2.3 Type 3
1.3 ITSM Market Segmentation by Application
1.3.1 ITSM Consumption Market Share by Application in 2020
1.3.2 Application 1
1.3.3 Application 2
1.3.4 Application 3
1.4 ITSM Market Segmentation by Regions
1.4.1 North America
1.4.2 China
1.4.3 Europe
1.4.4 Southeast Asia
1.4.5 Japan
1.4.6 India
1.5 Global Market Size (Value) of ITSM (2014-2029)
Chapter 2 Global Economic Impact on ITSM Industry
2.1 Global Macroeconomic Environment Analysis
2.1.1 Global Macroeconomic Analysis
2.1.2 Global Macroeconomic Environment Development Trend
2.2 Global Macroeconomic Environment Analysis by Regions
Chapter 3 Global ITSM Market Competition by Manufacturers
3.1 Global ITSM Production and Share by Manufacturers (2020 and 2022)
3.2 Global ITSM Revenue and Share by Manufacturers (2020 and 2022)
3.3 Global ITSM Average Price by Manufacturers (2020 and 2022)
3.4 Manufacturers ITSM Manufacturing Base Distribution, Production Area and Product Type
3.5 ITSM Market Competitive Situation and Trends
3.5.1 ITSM Market Concentration Rate
3.5.2 ITSM Market Share of Top 3 and Top 5 Manufacturers
3.5.3 Mergers & Acquisitions, Expansion
Chapter 4 Global ITSM Production, Revenue (Value) by Region (2014-2022)
4.1 Global ITSM Production by Region (2014-2022)
4.2 Global ITSM Production Market Share by Region (2014-2022)
4.3 Global ITSM Revenue (Value) and Market Share by Region (2014-2022)
4.4 Global ITSM Production, Revenue, Price and Gross Margin (2014-2022)
4.5 North America ITSM Production, Revenue, Price and Gross Margin (2014-2022)
4.6 Europe ITSM Production, Revenue, Price and Gross Margin (2014-2022)
4.7 China ITSM Production, Revenue, Price and Gross Margin (2014-2022)
4.8 Japan ITSM Production, Revenue, Price and Gross Margin (2014-2022)
4.9 Southeast Asia ITSM Production, Revenue, Price and Gross Margin (2014-2022)
4.10 India ITSM Production, Revenue, Price and Gross Margin (2014-2022)
Chapter 5 Global ITSM Supply (Production), Consumption, Export, Import by Regions (2014-2022)
5.1 Global ITSM Consumption by Regions (2014-2022)
5.2 North America ITSM Production, Consumption, Export, Import by Regions (2014-2022)
5.3 Europe ITSM Production, Consumption, Export, Import by Regions (2014-2022)
5.4 China ITSM Production, Consumption, Export, Import by Regions (2014-2022)
5.5 Japan ITSM Production, Consumption, Export, Import by Regions (2014-2022)
5.6 Southeast Asia ITSM Production, Consumption, Export, Import by Regions (2014-2022)
5.7 India ITSM Production, Consumption, Export, Import by Regions (2014-2022)
Chapter 6 Global ITSM Production, Revenue (Value), Price Trend by Type
6.1 Global ITSM Production and Market Share by Type (2014-2022)
6.2 Global ITSM Revenue and Market Share by Type (2014-2022)
6.3 Global ITSM Price by Type (2014-2022)
6.4 Global ITSM Production Growth by Type (2014-2022)
Chapter 7 Global ITSM Market Analysis by Application
7.1 Global ITSM Consumption and Market Share by Application (2014-2022)
7.2 Global ITSM Consumption Growth Rate by Application (2014-2022)
7.3 Market Drivers and Opportunities
7.3.1 Potential Applications
7.3.2 Emerging Markets/Countries
Chapter 8 ITSM Manufacturing Cost Analysis
8.1 ITSM Key Raw Materials Analysis
8.1.1 Key Raw Materials
8.1.2 Price Trend of Key Raw Materials
8.1.3 Key Suppliers of Raw Materials
8.1.4 Market Concentration Rate of Raw Materials
8.2 Proportion of Manufacturing Cost Structure
8.2.1 Raw Materials
8.2.2 Labor Cost
8.2.3 Manufacturing Expenses
8.3 Manufacturing Process Analysis of ITSM
Chapter 9 Industrial Chain, Sourcing Strategy and Downstream Buyers
9.1 ITSM Industrial Chain Analysis
9.2 Upstream Raw Materials Sourcing
9.3 Raw Materials Sources of ITSM Major Manufacturers in 2020
9.4 Downstream Buyers
Chapter 10 Marketing Strategy Analysis, Distributors/Traders
10.1 Marketing Channel
10.1.1 Direct Marketing
10.1.2 Indirect Marketing
10.1.3 Marketing Channel Development Trend
10.2 Market Positioning
10.2.1 Pricing Strategy
10.2.2 Brand Strategy
10.2.3 Target Client
10.3 Distributors/Traders List
Chapter 11 Market Effect Factors Analysis
11.1 Technology Progress/Risk
11.1.1 Substitutes Threat
11.1.2 Technology Progress in Related Industry
11.2 Consumer Needs/Customer Preference Change
11.3 Economic/Political Environmental Change
Chapter 12 Global ITSM Market Forecast (2022-2029)
12.1 Global ITSM Production, Revenue Forecast (2022-2029)
12.2 Global ITSM Production, Consumption Forecast by Regions (2022-2029)
12.3 Global ITSM Production Forecast by Type (2022-2029)
12.4 Global ITSM Consumption Forecast by Application (2022-2029)
12.5 ITSM Price Forecast (2022-2029)
Chapter 13 Appendix